What are the responsibilities and job description for the FSE Planner position at sidelgroup?
- Ensure an occupation rate according to KPI, manage vacations, time off and layover.
- Responsible for FSE occupation at the assigned territory
- Ensure technicians start the mission with all needed materials and documents for the work assigned
- Ensure consolidation of workload and the planning of required resources for new equipment and service
- Ensure the planning of Project Support/Global resources for complex deals and critical operations
- When necessary align or reroute appropriate technicians to accommodate customer emergencies
- Identify missing skill global to sustain operations according to the business plan
- Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
- Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
- Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
- If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
- Own and drive the update of the on planning Sidel tools, such as FSM