FSE Planner

Contract Type

Permanent

Country

GA

Location

Norcross

Your opportunity

Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.

Your Mission

• Ensure an occupation rate according to KPI, manage vacations, time off and layover.
• Responsible for FSE occupation at the assigned territory
• Ensure technicians start the mission with all needed materials and documents for the work assigned
• Ensure consolidation of workload and the planning of required resources for new equipment and service
• Ensure the planning of Project Support/Global resources for complex deals and critical operations
• When necessary align or reroute appropriate technicians to accommodate customer emergencies
• Identify missing skill global to sustain operations according to the business plan
• Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
• Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
• Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
• If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
• Own and drive the update of the on planning Sidel tools, such as FSM
  
  

Your Profile

• English.
• Administration.
• Leadership.
• Organized.
• Conflict management
• Reporting
• Drive for results
• Decision making