What are the responsibilities and job description for the Referrals Specialist position at Sidekick Therapy Partners?
About Us
Sidekick Therapy Partners is a leading pediatric private practice serving over 5,000 children weekly across 50 school districts, daycares, preschools, and outpatient clinics across Tennessee and North Carolina.
Location: 310 Corporate Drive NW Knoxville, TN 37923
Onsite M-F
Type: Hourly, Full Time
The Referrals Specialist plays a key role in supporting Sidekick’s school-based services by managing and processing client referrals from intake through completion. This position ensures all orders are handled accurately, TennCare verifications are completed and distributed in a timely manner, and documentation meets all compliance standards.
In addition, this role will support front-desk coverage, as needed. This role is ideal for someone who enjoys organization, multitasking, and working in a fast-paced environment with a mission-driven team.
Responsibilities
Sidekick Therapy Partners is a leading pediatric private practice serving over 5,000 children weekly across 50 school districts, daycares, preschools, and outpatient clinics across Tennessee and North Carolina.
Location: 310 Corporate Drive NW Knoxville, TN 37923
Onsite M-F
Type: Hourly, Full Time
The Referrals Specialist plays a key role in supporting Sidekick’s school-based services by managing and processing client referrals from intake through completion. This position ensures all orders are handled accurately, TennCare verifications are completed and distributed in a timely manner, and documentation meets all compliance standards.
In addition, this role will support front-desk coverage, as needed. This role is ideal for someone who enjoys organization, multitasking, and working in a fast-paced environment with a mission-driven team.
Responsibilities
- Monitor referral progress and follow up when needed.
- Receive, review, and process physician orders and patient documentation.
- Ensure all documents meet state, insurance, and internal compliance standards.
- Verify documents are properly labeled, complete, and assigned to the correct patient.
- Process school orders for TennCare and School Pay clients.
- Complete insurance verifications for TennCare and commercial plans.
- Follow up on Problem Alerts, Failed Documents, and Stopped Orders.
- Collaborate with internal teams to resolve documentation or verification needs promptly.
- Identify opportunities to improve referral workflows and efficiency
- Assist with front-desk coverage, as needed
- Prior experience in administrative healthcare operations preferred.
- Strong attention to detail and organizational skills.
- Ability to manage time effectively and switch between tasks.
- Strong written and verbal communication skills.
- Ability to learn and navigate electronic health record (EHR) systems.