Claim & Safety Coordinator

Description

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule
 
 Company Sponsored Benefits:
    • Medical (PPO & HDHP options), Company
       HSA match, Dental, Vision, Short-Term
       Disability, Accident and Hospital Indemnity
       Insurance, Telehealth, Voluntary Life
       Insurance, Voluntary Critical Illness
    • 401K with Employer Match
    • Employee Stock Ownership Program
    • Paid Holidays and Paid Time Off
    • 4 Weeks Paid Parental Leave
    • Paid Training & Safety Equipment
 
Company Paid Benefits:
    • Basic Life & AD&D, Critical Illness
    • Insurance, Long-Term Disability
    • Employee Assistance Program
    • Verizon Wireless Company Discount (eligibility requirements)
 

Summary

The Claims & Safety Coordinator serves as a central resource for managing insurance claims and supporting core safety and fleet operations. This role is responsible for filing and tracking auto, property, general liability, workers’ compensation, and fleet-related claims, maintaining clear and accurate documentation, and ensuring leadership has visibility into claim status and related trends. Working closely with the HSE and Fleet teams, the Coordinator also supports safety platforms, incident reporting, and administrative processes essential to the company’s overall risk management efforts.

Duties and Responsibilities

• Proactively manage and track claims from incident through resolution, serving as a central point of contact to ensure leadership has clear visibility into claim status
• Handle all aspects of claim filing, tracking, and resolution
• Communicate directly with carriers, adjusters, and insurance agent to move claims forward
• Establish and maintain a comprehensive claim tracking system with regular updates provided to internal leadership
• Track claim costs, reimbursements, and settlements to ensure financial visibility
• Maintain accurate and timely data entry within relevant systems, including Hartford’s TREO system
• Assist with any documentation or information required for policy renewals or policy audits
• Maintain organized claim files that can be easily accessed for audits, renewals, or litigation support
• Coordinate with HSE Department to collect and verify incident reports, witness statements, and supporting documentation
• Assist with reporting trends in incidents/claims to support risk management initiatives
• Follow up with involved employees to gather information, provide regular claim status updates
• Serve as backup support to the HSE Administrator as needed, including but not limited to assisting with maintaining and updating relevant safety platforms, training records, or compliance data
• Serve as a backup support to the Fleet Administrator, including but not limited to maintaining any fleet documentation, assisting with vehicle registrations/maintenance records, and submitting vehicle claims

Qualifications

Qualifications

• Strong organizational skills with the ability to manage multiple claims and tasks simultaneously.
• Excellent attention to detail and accuracy in data entry, documentation, and reporting.
• Effective written and verbal communication skills, with the ability to interact professionally with insurance carriers, agents, employees, and management.
• Ability to exercise sound judgment and maintain confidentiality with sensitive claim and employee information.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with claims management systems or safety software preferred.
• Strong analytical skills to identify trends and support risk management reporting.
• Ability to work independently with minimal supervision, while maintaining strong collaboration with internal departments (Legal, HSE, Fleet, Finance).
• Demonstrated follow-through and accountability for meeting deadlines and maintaining up-to-date records.
• Adaptability to handle shifting priorities and urgent claim developments.

Education and/or Experience

• High School Diploma or GED Equivalent required
• Associate’s or Bachelor’s degree in Business Administration, or related field preferred but not required
• At least 2 years of relevant experience in insurance claims coordination, administrative support in risk/safety, or related role
• Prior experience working with insurance carriers, adjusters, or brokers preferred
• Familiarity with safety or risk management processes (e.g. incident reporting, OSHA) a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to remain in a stationary position for extended periods of time, operate a computer and other standard office equipment, and communicate effectively both verbally and in writing. The employee may occasionally need to move about the office, retrieve files, and handle materials or equipment weighing up to 25 pounds. This position operates primarily in a professional office environment, which routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.  The noise level in the work environment is usually moderate.