Branch Coordinator II

Description

Job Overview Summary

The Branch Coordinator II is a more experienced role, responsible for overseeing branch operations more independently, and taking on additional responsibilities within the security industry. This position requires in-depth industry knowledge and the ability to work with minimal supervision to ensure the branch's optimal performance and client satisfaction.

What you’ll be doing (and doing well!):

• Take charge of branch scheduling, ensure adequate staff coverage, and troubleshoot operational issues as they arise.
• Serve as the primary point of contact for client escalations and problem resolution, ensuring high client satisfaction.
• Independently maintain compliance with industry standards, regulations, and company policies. Generate detailed reports on branch operations and performance metrics.
• Monitor branch expenses, assist in budget planning, and ensure that financial goals are met or exceeded.
• Lead recruiting, training, and performance management efforts for branch employees. Provide mentorship and guidance to Level 1 staff.
• Perform other job-related duties as assigned.
  
  

Responsibilities

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project is different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.
  
  

What We Like About You

• A Sense of humor, creativity, and positive attitude
• Bachelor’s degree in Business, Security Management, or a related field preferred or equivalent experience
• 3-5 years in a coordination or administrative role within the security industry, with leadership experience.
• Strong organizational and multitasking capabilities
• Advanced communication and client relationship management skills
• Proficiency in scheduling and administrative software
• Financial literacy for budget tracking and reporting
• Problem-solving skills with a proactive, leadership-oriented mindset
• Security industry certifications and supervisory training are advantageous.
• Leadership ability, proactive problem-solver, and adaptable to complex situations.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Pay Transparency Statement

The base salary range for this role is $58,700 - $69,800. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.

Equal Employment Opportunity (EEO) Statement

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Drug-Free Workplace Statement

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.