Service Technician I

Description

Job Overview Summary

The Security Service Technician I will be responsible for servicing and maintaining security systems, including alarms, cameras, and access control systems. This role is ideal for individuals with a solid foundation in security technology who are looking to grow their expertise in a dynamic environment.

What you’ll be doing (and doing well!):

• Perform routine maintenance, repairs, and troubleshooting on security systems, including alarms, cameras, and access control systems.
• Respond to service calls and address client concerns in a timely and professional manner.
• Diagnose and resolve technical issues, ensuring minimal disruption to clients’ security operations.
• Document service activities and maintain accurate records of repairs and maintenance performed.
• Communicate effectively with clients to provide updates on service status and offer guidance on system use.
• Follow safety protocols and adhere to company policies and procedures during all service activities.
• Perform other job-related duties as assigned.
  
  

Responsibilities

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project and service call are different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.
  
  

What We Like About You

• A Sense of humor, creativity, and positive attitude
• High school diploma or equivalent; technical certification or degree in electronics or a related field is a plus.
• 1-2 years of experience in servicing security systems or a similar technical role.
• Basic understanding of security system components and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Valid driver's license and reliable transportation.
  
  

Preferred Qualifications

• Experience with specific security system brands or technologies is advantageous.
• Relevant certifications (e.g., NICET, PSA) are a plus.
  
  

Physical Activities/Demands

• Able to safely work at heights on ladders and aerial lifts
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Equal Employment Opportunity (EEO) Statement

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Drug-Free Workplace Statement

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.