Service Solutions Specialist (Electrical Field Services)

JOB INTRODUCTION

Based in Rancho Cucamonga, SI Testing specializes in commercial electrical testing, maintenance, and engineering. We built our reputation on taking absolute ownership of our customers' needs, operating with integrity, and treating their facilities like our own.

We are seeking a Service Solution Specialist who not only meets the job requirements of job scheduling and customer support but truly embodies our team culture. We are looking for a professional who is:

• Proactive: You take the initiative to independently schedule jobs and coordinate the proposal process.
• Collaborative: You bring positive energy to our team and build strong, solutions-oriented relationships with clients.
• Growth-Minded: You maintain an eagerness and willingness to learn and adapt to new procedures.

JOB DUTIES & RESPONSIBILITIES

Scheduling Jobs:

• Manage comprehensive technical schedules and resource allocation for NorCal and SoCal regions.
• Verify crew certifications, skills, and safety training against specific site requirements.
• Coordinate with subcontractors and internal teams to ensure seamless handoffs during large-scale projects.

Client Solutions & Sales Support:

• Gather and verify client data to ensure project accuracy and solution-driven outcomes.
• Assist the Sales team with the creation of proposals and management of necessary insurance documentation.
• Proactively send reminders to customers regarding pending estimates and follow-up maintenance work.
• Act as backup phone support, ensuring all customer calls are handled professionally.

Reporting & CRM Accountability:

• Manage the end-to-end reporting pipeline to ensure field data meets delivery KPIs.
• Maintain meticulous records within the CRM, ensuring all client interactions and project updates are logged.
• Monitor the review process to ensure technical reports are finalized and delivered promptly after site completion.

REQUIRED SKILLS AND QUALIFICATIONS

• Education: Bachelor’s degree (BA/BS).
• Experience: Minimum of 3 years in a customer solutions and labor scheduling or service coordination role, ideally within field services.
• System Proficiency: Experience with CRM systems, scheduling software, and project management tools.
• Core Skills: Exceptional organizational ability, independent decision-making, and a solutions-driven mindset.
• Communication: High-level verbal and written skills necessary to manage both field technicians and commercial clients.
• Industry Knowledge: Familiarity with electrical testing standards and certification levels is preferred.

COMPENSATION & BENEFITS

In addition to a competitive salary, our employees enjoy a robust benefits package. This includes:

• Comprehensive medical and vision insurance
• 401(k) retirement plan, 5% matching by company
• 13 days of paid vacation
• 10 paid holidays annually
• Personal Development (external health and finance workshops)

WHO WE ARE

SI Testing is an electrical testing and maintenance company based in Rancho Cucamonga, California. Founded in 2015 by David Sincock, the company specializes in ensuring the reliability and safety of electrical systems for commercial and industrial clients.

Our major services include Arc Flash Studies, Infrared Inspections, Electrical Maintenance and Testing, Electrical Engineering, Power Quality Studies and Emergency Response.

What We Stand For:

• For Our Customers: We take ownership of their needs, providing technically competent service with integrity and honesty, and treating their property as if it were our own.
• As a Team: We act as professional representatives for the SI Testing brand, committed to protecting its reputation and upholding our high standards in every action.

Pay: $33.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• job scheduling: 3 years (Required)
• field services (contracting): 2 years (Preferred)

Work Location: In person

Salary : $33 - $38