BILINGUAL EXECUTIVE HOUSEKEEPER MANAGER

Job Title: Executive Housekeeper Manager (Bilingual – English/Spanish) Reports to: Director of Operations Location: Baltimore, MD Job Type: Salary – Exempt

Job Overview:

The Executive Housekeeper Manager (Bilingual) is responsible for supervising and coordinating housekeeping staff, ensuring the cleanliness and readiness of all areas within the hotel and conference center. Fluency in both English and Spanish is essential for effective communication with the Director of Operations, internal staff, and clients.

Key Responsibilities:

Housekeeping Management:

· Supervise and lead housekeeping supervisors and staff, setting performance expectations and conducting regular training and evaluations.

· Monitor cleanliness of guest rooms, conference spaces, and common areas to ensure they meet established standards.

· Assign housekeeping tasks, schedules, and duties efficiently.

· Ensure areas are properly prepared for scheduled events.

· Conduct regular inspections to identify areas needing attention and follow up on corrective actions.

· Maintain professional and respectful communication with staff and clients.

· Coordinate and communicate effectively with site shuttle drivers.

Client Relations:

· Serve as the primary point of contact for clients, promptly addressing inquiries, concerns, and special requests.

· Foster strong client relationships by delivering exceptional service and anticipating client needs.

· Work closely with sales and event planning teams to ensure client expectations are met or exceeded.

Communication and Coordination:

· Act as a liaison between office staff and housekeeping teams to support efficient operations.

· Communicate daily assignments, priorities, and special requests to housekeeping staff.

· Track, monitor, and submit payroll reports to the payroll department.

· Collaborate with maintenance and facilities teams to resolve cleanliness or maintenance issues.

· Report any incidents or staffing concerns to the Director of Operations and Union representatives as needed.

Quality Assurance:

· Implement quality control measures and maintain cleanliness and appearance standards.

· Ensure all areas meet quality standards before guest arrivals or events.

· Address guest complaints or concerns promptly and professionally.

· Conduct inspections in accordance with the Scope of Work (SOW).

Training and Development:

· Provide ongoing training and coaching on best practices, safety procedures, and client service.

· Promote a positive and collaborative work environment that encourages staff development and engagement.

· Oversee orientation and continuous training on cleaning techniques, safety protocols, and company policies.

· Develop and implement housekeeping-related processes.

Inventory and Supplies:

· Manage inventory of cleaning supplies and amenities, ensuring timely restocking.

· Monitor and control expenses related to housekeeping within budget guidelines.

Bilingual Communication:

· Communicate effectively in both English and Spanish to ensure clarity and responsiveness among a diverse team and clientele.

Qualifications:

· Proven experience in hotel or hospitality management with a focus on housekeeping.

· Fluency in English and Spanish, with strong verbal and written communication skills in both languages.

· Critical thinking and proactive problem-solving skills.

· Experience developing and implementing management strategies.

· Strong leadership and supervisory experience.

· In-depth knowledge of housekeeping standards in the hospitality industry.

· Excellent client service and relationship-building abilities.

· Strong organizational and time-management skills.

· Ability to work collaboratively across departments.

· Experience with inventory control and budget management.

· High school diploma or equivalent (Bachelor’s degree in Hospitality Management preferred).

· Proficiency with Windows-based office software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and scheduling/property management systems.

Qualifications:

· Minimum of 3 years of housekeeping management experience in a hotel setting.

· Strong leadership and team-building capabilities.

· Proficiency with housekeeping systems and Opera.

· Availability to work flexible hours, including weekends and holidays.

· Dedication to delivering high-quality guest service.

Note: This job description reflects the general nature and level of work expected of the Executive Housekeeper Manager (Bilingual). It is not intended to be an exhaustive list of responsibilities, duties, or qualifications, and may be subject to change as the needs of the hotel and conference center evolve.