Executive Housekeeping Manager, Bilingual (English/Spanish) (Housekeeping)

Overview

Since 1970, My Cleaning Service, Inc. has been a leading post-construction and janitorial cleaning service in the Baltimore-Washington Corridor. We are third-generation operated and proudly one of the largest women-owned businesses in Baltimore. In 2020, we celebrate our 50-year anniversary as we continue to grow and establish ourselves to the local community, standing by our commitment to customer satisfaction and eco-friendly practices.

Job Skills / Requirements

Position Overview:

My Cleaning Service, Inc. (MCS) is seeking an experienced Executive Housekeeping Manager to oversee housekeeping operations at a hospitality and conference center in Baltimore, MD.

The ideal candidate is a hands-on leader with strong hospitality experience, excellent organizational skills, and the ability to manage a diverse team while maintaining high standards of cleanliness, service, and client satisfaction.

Fluency in English and Spanish is required.

Key Responsibilities

• Oversee daily housekeeping operations, including guest rooms, conference spaces, and common areas.
• Supervise, schedule, train, and support housekeeping supervisors and staff.
• Conduct regular inspections to ensure cleanliness and quality standards are consistently met.
• Coordinate staffing and daily assignments based on occupancy and operational needs.
• Maintain professional communication with clients, employees, and management.
• Address employee performance concerns and coordinate with management and union representatives as appropriate.
• Monitor employee attendance, schedules, and payroll reporting.
• Oversee housekeeping supplies, inventory, and operational expenses.
• Ensure compliance with company policies, safety procedures, and contractual requirements.

Qualifications

• Previous management or supervisory experience in hotel or hospitality housekeeping.
• Fluent in English and Spanish (required).
• Strong leadership, communication, and organizational skills.
• Knowledge of hospitality cleaning standards and quality control.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• High school diploma or equivalent.

Preferred:

• Experience managing employees in a unionized environment.
• Familiarity with scheduling, payroll, and hospitality management systems.
• Bachelor's degree in Hospitality Management or a related field.

Schedule & Physical Requirements

This is a full-time, salaried exempt position generally structured around a 40-hour workweek. Flexibility to work additional hours, weekdays, and weekends is required based on operational needs.

The position involves frequent walking, standing, climbing stairs, conducting facility inspections, and occasionally lifting up to 35 pounds.

Schedule: Flexible, including weekdays and weekends as needed.

Education Requirements (All)

High School Diploma
GED
Associates Degree

Additional Information / Benefits

My Cleaning Service is a commercial janitorial company that has been in business for over 50 years. We are an equal opportunity employer. This application will not be used for limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Applicants requiring reasonable accommodation in the application and/or interview process should notify a representative of the organization.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays