Client Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. This opportunity is: Location: Salem, Oregon Status: Full-time Shift: 1st Benefit Eligible In this role, you will: Researches, troubleshoots, and resolves laboratory issues to ensure client satisfaction. Answers inbound calls from clients and places outbound calls to clients in a professional and timely manner, with the goal of increasing business, client satisfaction, and client retention. Communicates patient results clearly, accurately and effectively to clients, provided patient releases are obtained prior to the release of laboratory results, in accordance with policy and procedure. Reviews send-out invoices and provide patient information to internal and external Reference Laboratories and/or provide billing in the laboratory’s LIS system. Serves as a resource to referring clients regarding patient results, distribution of pathology reports, specimen collection and submission requirements, testing requirements, turn-around times, test prices, supply order forms, and other laboratory policies and procedures. Acts as a dispatch service for laboratory couriers by calling for specimen pickups and distribution of laboratory supplies. Coordinates various aspects of client services quality assurance and compliance functions including documenting the client concerns and resolution on an incident report, maintain incident logs, and generating reports for management, Interacts with the laboratory, sales team, and management to escalate client dissatisfaction or requests and expedite resolutions for workflow issues. All you need is: High School Diploma or equivalent One year customer/client/patient experience. Exceptional communication skills Top notch typing proficiency (at least 35wpm), including 10-key Ability to thrive in a fast-paced environment Bonus points if you’ve got: Associate’s degree. 1 year of experience in data entry. Knowledge of medical terminology. We’ll give you: Appreciation for your work A feeling of satisfaction that you’ve helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging – we’re a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits. Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Aurora Diagnostics LLC Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.