What are the responsibilities and job description for the Client Service Representative position at Aurora Diagnostics LLC?
Job Functions, Duties, Responsibilities and Position Qualifications:
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Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.
This opportunity is:
Location: Salem, Oregon
Status: Full-time
Shift: 1st
Benefit Eligible
In this role, you will:
- Researches, troubleshoots, and resolves laboratory issues to ensure client satisfaction.
- Answers inbound calls from clients and places outbound calls to clients in a professional and timely manner, with the goal of increasing business, client satisfaction, and client retention.
- Communicates patient results clearly, accurately and effectively to clients, provided patient releases are obtained prior to the release of laboratory results, in accordance with policy and procedure.
- Reviews send-out invoices and provide patient information to internal and external Reference Laboratories and/or provide billing in the laboratory’s LIS system.
- Serves as a resource to referring clients regarding patient results, distribution of pathology reports, specimen collection and submission requirements, testing requirements, turn-around times, test prices, supply order forms, and other laboratory policies and procedures.
- Acts as a dispatch service for laboratory couriers by calling for specimen pickups and distribution of laboratory supplies.
- Coordinates various aspects of client services quality assurance and compliance functions including documenting the client concerns and resolution on an incident report, maintain incident logs, and generating reports for management,
- Interacts with the laboratory, sales team, and management to escalate client dissatisfaction or requests and expedite resolutions for workflow issues.
All you need is:
- High School Diploma or equivalent
- One year customer/client/patient experience.
- Exceptional communication skills
- Top notch typing proficiency (at least 35wpm), including 10-key
- Ability to thrive in a fast-paced environment
Bonus points if you’ve got:
- Associate’s degree.
- 1 year of experience in data entry.
- Knowledge of medical terminology.
We’ll give you:
- Appreciation for your work
- A feeling of satisfaction that you’ve helped people
- Opportunity to grow in your profession
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement, with a 401(k) plus a company match
- A sense of belonging – we’re a community!
We also want you to know:
This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Laboratory Operations
Company:
Aurora Diagnostics LLC
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.