What are the responsibilities and job description for the Engineer II, Cloud Operations position at Shure?
Overview
We are seeking a highly motivated Cloud Operations Engineer II to join our Cloud Operations team. This role is responsible for monitoring, troubleshooting, automating, and improving the reliability of AWS-based SaaS platforms. The ideal candidate excels at incident response, root cause analysis, cloud operations, and automation while maintaining a strong customer focus and operational mindset.
What Makes You Successful
- Strong ownership and accountability.
- Ability to work independently in a fast-paced production environment.
- Excellent troubleshooting and root cause analysis skills.
- Passion for automation and continuous improvement.
Responsibilities
Key Responsibilities
- Monitor production environments and proactively identify service degradation, anomalies, and customer-impacting issues.
- Lead incident triage, troubleshooting, and root cause analysis for complex production issues.
- Correlate logs, metrics, traces, and telemetry across AWS services to quickly isolate and resolve problems.
- Develop automation and operational tooling to improve reliability, efficiency, and operational maturity.
- Create and maintain operational runbooks, knowledge articles, and remediation procedures.
- Support software deployments, production releases, and change management activities.
- Collaborate with Development, QA, Security, and Infrastructure teams to improve platform stability and reliability.
- Participate in on-call rotations and critical incident response activities.
- Drive continuous improvement initiatives focused on reducing MTTR and improving service availability.
Qualifications
Required Qualifications
- 3 years of experience supporting cloud-based production environments.
- Strong hands-on experience with AWS services and cloud-native architectures.
- Experience troubleshooting distributed applications and customer-facing production incidents.
- Strong knowledge of:
- AWS CloudWatch Logs Insights, Metrics, Dashboards, and Alarms
- Amazon RDS and DynamoDB
- Monitoring, observability, and alerting platforms
- Incident management and root cause analysis
- Proficiency in Python and scripting languages such as Bash and/or PowerShell.
- Hands-on experience with AWS CloudFormation, including creating, maintaining, and troubleshooting Infrastructure-as-Code (IaC) templates.
- Experience with Jenkins and CI/CD pipeline automation, administration, and troubleshooting.
- Experience with Git version control and standard Git workflows, including branching, commits, pull requests, and merges.
- Strong analytical, debugging, and problem-solving skills with the ability to independently drive issues from detection through resolution.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience operating SaaS platforms in AWS.
- Experience with CI/CD pipelines, deployment automation, and release management processes.
- Familiarity with Blue-Green deployment methodologies.
- Experience with observability platforms and operational dashboards.
- Ability to read and troubleshoot application code, including TypeScript-based services.
- Knowledge of cloud security, compliance, and operational best practices.
WHO WE ARE
Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.
Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.
THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
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