What are the responsibilities and job description for the Contract Trade Support Analyst position at Shulman Fleming & Partners?
Contract Trade Support Analyst
MUST be local to New York City
Responsibilities:
- Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor
- Monitor trading platforms and FIX network connectivity to ensure system stability and availability
- Diagnosing and resolve real time trading issues, including detailed investigation of compliance related inquiries
- Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management
- Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency
- Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements
- Share end to end business workflows with Support and QA teams to strengthen regression testing and operational readiness
- Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation
Qualifications:
- Over 5 years of experience supporting mission critical front office trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds
- Strong understanding of high touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems
- Proven experience handling regulatory and compliance driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE
- Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting
- Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions
- Excellent written and verbal communication skills, with the ability to convey complex technical issues to non-technical stakeholders
- Strong analytical and problem-solving skills with a high level of attention to detail
- Self-motivated and adaptable, with the ability to prioritize and execute effectively in a fast paced, high pressure trading environment
- Experience with scripting and automation tools is a plus
Soft Skills:
- Highly self-motivated with a strong sense of drive and accountability
- Confident, dependable, and consistently reliable
- Proven ability to work independently on complex issues and projects
- Effective collaborator with strong teamwork skills
- Excellent written and verbal communication abilities
- Strong critical thinking and problem-solving skills
- Detail-oriented with solid documentation and reporting capabilities
Education:
- Computer Science degree