What are the responsibilities and job description for the SAP CS Service management Lead Architect position at Shrive Technologies LLC?
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- We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
- This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.
Responsibilities
- Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
- Define and validate service processes, including:
- Service order management
- Installed base and equipment tracking
- Warranty and service contract management
- Field service execution and resource planning
- Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
- Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
- Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
- Lead fit-gap workshops, solution blueprinting, and design governance forums
- Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
- Guide teams on master data design (business partner, equipment, functional locations)
- Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
- Support integration testing, UAT, and defect resolution across service and finance processes
- Lead cutover planning, go-live readiness, and hypercare stabilization
Required Qualifications
- Extensive SAP experience with specialization in:
- SAP CS (Customer Service) / S/4HANA Service Management
- Service order processing, contracts, and warranty management
- Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs
- Deep expertise in:
- Installed base and equipment lifecycle management
- Service billing and integration with finance (R2R, RAR)
- Strong understanding of integration with SD, MM, and Finance processes
- Experience in defining global templates and scalable service models
- Ability to translate complex service business requirements into architecture designs
- Strong stakeholder engagement and executive communication skills
- Experience working in complex, multi-vendor program environments
Preferred Qualifications
- Experience in manufacturing or semiconductor industry (capital equipment service models)
- Familiarity with:
- Advanced Field Service Management solutions (FSM)
- IoT-enabled service and predictive maintenance integration
- Exposure to PLM (Teamcenter) and MES integration scenarios
- Experience in subscription/service-based revenue models and warranty accounting
- Prior experience in program stabilization or recovery initiatives
- Knowledge of SAP Activate and Agile delivery framework