What are the responsibilities and job description for the Practice Manager position at Shriners Children's?
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40 hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.
Job Overview
The Practice Manager is a proactive and hands-on leader who excels in fast-paced, multidisciplinary environments. This role is responsible for overseeing daily clinic operations, fostering collaboration across clinical and administrative teams, and driving continuous improvement. The ideal candidate brings strategic thinking, clear communication, and strong problem-solving skills to every facet of practice management. Accountable for performance across assigned services, the Practice Manager cultivates and high-performance culture focused on quality care, patient experience, regulatory compliance, safety, and financial stewardship in alignment with Shriners Children's mission and values.
Responsibilities
- Oversees daily clinic workflows to ensure efficiency and patient-centered care
- Supervises and coaches administrative and clinical support staff
- Ensures adherence to pediatric-specific health regulations
- Monitors revenue cycle with attention to subspecialty billing opportunities
- Identifies gaps in authorizations, referrals and documentation
- Fosters a child-friendly and family-centered environment
- Designs and implements strategies to improve patient/family satisfaction
- Handles escalated patient/family concerns
- Uses data and root cause analysis to identify and solve workflow inefficiencies
- Acts as a liaison across care teams, leadership and external partners
- Recruits and retains staff experienced in pediatric care
This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.
Qualifications
Required:
- Bachelor's degree
- 3-5 years progressive experience in clinic or healthcare operations
- Proven track record managing multidisciplinary teams and overseeing clinic workflows
Preferred:
- Masters degree in Healthcare Administration or Business Administration
- Membership in American College of Healthcare (ACHE)
- Membership in Medical Group Managment Association (MGMA)
- Lean Six Sigma Green Certification
- 2 years experience in Pediatric or Specialty care Settings