Senior Tech Support Engineer

SHR Talent is seeking a Senior Technical Support Engineer to serve as a key technical resource for customers, distributors, and internal teams. This hands-on role combines engineering, technical support, product development, testing, and process optimization.

The ideal candidate enjoys troubleshooting, working directly with customers, and applying engineering expertise to real-world manufacturing challenges.

Key Responsibilities

• Serve as a technical resource for customers and distributors.
• Troubleshoot manufacturing and process challenges involving composite materials and related applications.
• Provide technical recommendations, training, and hands-on customer support.
• Support product implementation, qualification, and process optimization.
• Evaluate customer processes and recommend improvements to efficiency and product performance.
• Conduct laboratory and field testing to validate material and process performance.
• Evaluate new products, technologies, and customer-specific solutions.
• Collaborate with R&D, Quality, Manufacturing, Sales, and Purchasing teams.
• Prepare technical reports, application guides, training materials, and presentations.
• Support customer demonstrations, technical training, trade shows, and industry events.
• Stay current on emerging technologies, industry standards, and competitive developments.

Qualifications

• Bachelor’s degree in Materials Science, Chemical Engineering, Mechanical Engineering, Aerospace Engineering, or a related field; Master’s preferred.
• 3 years of experience in composite materials, process engineering, or technical service/support within a manufacturing or aerospace environment.
• Hands-on experience with composite processing, vacuum bagging, autoclave curing, resin infusion, or additive manufacturing.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent technical and interpersonal communication skills.
• Ability to work independently and effectively with cross-functional teams.
• Must qualify as a U.S. Person under applicable export control regulations (ITAR).
• Willingness to travel up to 30% domestically and internationally.

Preferred Skills

• Strong knowledge of composite materials and manufacturing processes.
• Experience with laboratory testing and data analysis.
• Technical writing and presentation experience.
• Strong customer relationship and communication skills.
• Multilingual abilities are a plus.

Why Join?

This is an opportunity to work with advanced materials and manufacturing technologies while having a direct impact on customer success, product development, and process improvement. The role offers exposure to complex technical challenges, collaboration with experienced professionals, and opportunities for long-term career growth.

Apply through SHR Talent to learn more about this opportunity.

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