What are the responsibilities and job description for the Chief Operating Officer position at SHR Talent?
SHR Talent is partnering with a fast-growing, multi-unit food & beverage platform across the Southeast in its search for a Chief Operating Officer (COO). This organization has experienced consistent growth and is seeking a dynamic operational leader to help scale its footprint while maintaining a strong, people-first culture. The Chief Operating Officer will serve as a key partner to executive leadership, with direct visibility to ownership and investors, and will play a critical role in driving operational consistency, team development, and overall business performance across 30 locations.
The organization is open to individuals stepping into this level for the first time, provided they bring strong multi-unit experience, leadership capability, and a track record of driving results in a fast-paced environment, with a clear path toward broader operational leadership.
Responsibilities:
- Provide leadership and oversight across a multi-unit, geographically dispersed operation
- Partner closely with executive leadership to develop and execute operational strategy
- Build strong relationships with field leadership and store-level teams
- Identify operational gaps and implement scalable solutions across locations
- Drive consistency in processes, performance metrics, and customer experience
- Lead, mentor, and develop regional and store-level leadership teams
- Travel regularly to locations to ensure alignment, support, and execution
- Assist in scaling infrastructure to support continued growth and expansion
Qualifications:
- 10 years of experience in multi-unit food & beverage, restaurant, or hospitality operations
- Proven leadership experience overseeing multiple locations or regions
- Strong ability to balance strategic thinking with hands-on execution
- Demonstrated success improving operational performance and team engagement
- High emotional intelligence and ability to lead through influence
- Experience in high-growth or evolving organizations strongly preferred
- Willingness to travel regularly across the Southeast