What are the responsibilities and job description for the Entry Level - Call Center Rep (Veterinary) position at ShotVet?
Entry-Level - Call Center Rep (Veterinary)
ShotVet is seeking skilled call center agents to work On-Site at our Longwood, FL office. Join our growing team of folks who help pet parents find our pop-up events, locate records, purchase products and packages, etc. We are one of the fastest growing companies in America!
Schedule:
Part Time - 20-25 hours per week
WEEKENDS REQUIRED. Hours of operation: 7am - 9pm
(Must be able to work 8-hour shifts Morning and Evening Shifts)
Responsibilities:
- Answering incoming calls / chats and responding to client inquiries and concerns
- Providing accurate information about our services and products
- Scheduling appointments and coordinating with our field team
- Maintaining client records and updating our database
- Assisting with administrative tasks as needed
Minimum Qualifications:
- Love for dogs and cats
- Enjoy helping people in a calm and loving way
- Can handle multiple calls and chats
- Desire to learn about different veterinary vaccines and products
- Excellent communication and interpersonal skills
Preferred Qualifications:
- Prior exposure to Dialpad
- Experience in a call center or veterinary setting
- Prior sales experience with metric expectations
- Bilingual in English and Spanish
WEEKEND WORK REQUIRED. NO REMOTE POSITIONS.