What are the responsibilities and job description for the Customer Solutions Engineer III position at Shorr Packaging Corporation?
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The Customer Solutions Engineer III role leads enterprise-wide initiatives that transform customer operations and drive strategic growth. This senior-level role is responsible for architecting complex solutions, influencing executive stakeholders, leading strategic and continuous improvement projects and mentoring a high-performing team of engineers and sales professionals.
- Strategic Solution Design: Lead the development of enterprise-level solutions that integrate packaging automation, process optimization, and supply chain innovation to deliver transformative results for customers.
- Executive Engagement: Act as a senior consultant to C-suite executives, presenting high-impact strategies and influencing long-term operational decisions.
- Innovation Leadership: Identify emerging technologies and industry trends to proactively develop new solution offerings and drive continuous improvement across customer engagements.
- Program Ownership: Design and oversee large-scale programs that span multiple regions and business units, ensuring alignment with customer goals and internal capabilities.
- Mentorship & Development: Serve as a technical mentor and thought leader for Level I and II Engineers, fostering a culture of excellence, innovation, and collaboration.
- Cross-Functional Collaboration: Partner with Sales, Engineering, Operations, and Product Development teams to ensure seamless execution of complex solutions.
- Performance Analytics: Establish advanced metrics and dashboards to track project ROI, customer satisfaction, and solution adoption. Use insights to refine strategies and improve outcomes.
Shorr Packaging does not provide work authorization sponsorship for this position.
The targeted compensation for this position is between à $110k-$120k base plus targeted bonus, depending on skills and experience of the selected candidate.
Requirements
- Bachelor’s degree in Industrial Engineering, Supply Chain, or related field
- 10 years of experience in customer-facing engineering, process improvement, or consultative sales roles.
- Minimum of 2 years of experience in leading Lean Six Sigma projects.
- Proven success in leading enterprise-level projects with multimillion-dollar impact.
- Deep expertise in packaging equipment or automation systems preferred
- Exceptional strategic thinking, communication, and leadership skills.
- Expected travel is up to 50% nationally
Preferred Qualifications:
- Project Management certification (CAPM or PMP).
- Lean Six Sigma Green Belt or Black Belt.
- Experience with packaging equipment or automation technologies.
Shorr Benefits
- Build Wealth: Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Explore Shorr Benefits
- Competitive base compensation plus targeted annual bonus plan
- 401K plan plus matching
- Team based Employee Owner company culture
Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
Salary : $110,000 - $120,000
