What are the responsibilities and job description for the Tenant Services Administrator position at Shorenstein Realty Services?
Summary
This position is responsible for communication and coordination with tenants, vendors and building staff on site on a wide range of building issues; administrative functions relating to the daily operation of the property; and administrative and project support to the General Manager and Property Manager.
Essential Duties & Responsibilities
- Communicate and coordinate with tenants, vendors and building staff.
- Develop effective working relationships with customers to establish a point of contact for future requests for information, service or assistance.
- Receive, track, prepare and/or process purchase orders, work orders, service agreements, tenant billings, and vendor invoices.
- Prepare Tenant Service Requests (TSR’s) and input into the tenant service request system.
- Coordinate tenant events and prepare correspondence to tenants and vendors as directed by General Manager.
- Maintain current, accurate and complete tenant and vendor certificates of insurance through our tracking system. Prepare accurate correspondence to tenants to request certificates in a timely manner.
- Coordinate tenant events.
Essential Skills and Qualifications
- Minimum three years’ administrative experience in a professional business environment.
- 1 year of administrative experience in the property management industry.
- Working knowledge of general office procedures and customer services principles.
- High School Diploma or general education degree (GED).
- Strong communication/interpersonal skills, attention to detail, organization, and customer service attitude a must.
- Ability to plan and prioritize work activities effectively. Ability to move between tasks and remain focused.
- Experience with or ability to quickly pick up accounts payable and accounts receivable.
- Experience with Yardi desirable.
Salary Range
- $52,000 - $62,000 (Salary ranges are consistent with what the business reasonably expects to pay a new hire. Actual pay is subject to a number of factors, including geography, experience, education, etc., and is subject to change.)
Salary : $52,000 - $62,000