Program Specialist 2 – Benefits Hub - Office of yehaw

Date of First Consideration: August 26, 2026
Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.
OFM Salary Range: 42 -$48,221 (Step A)- $62,748 (Step L)/yr, depending on years of experience*
Salary is set by WA Office of Financial Management and is not negotiable. Salary listed is inclusive of King County Pay Premium
*Step M at $64,399 is attainable for those who have 6 consecutive years working in a WA State institution

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The Benefits Hub is Shoreline College’s food pantry. It offers free food, hygiene items, clothes and school supplies are available to any current student, as well as appointments to help with navigation of campus and community resources. The Benefits Hub is also a part of the yehaw Center for Student Empowerment, an open and inclusive space for students to gather, and for staff and students to promote events and programming that focuses on BIPOC, LGBTQIA, and immigrant communities and their contributions and challenges. 

Under general supervision of the Director of Student Support, the Program Specialist 2 will serve as the first point of contact for students accessing emergency aid and resources available in the benefits hub. This position will focus on coordinating emergency aid for students including Supporting College Students Experiencing Homelessness Grant, Student Emergency Assistance Grant, United Way of King County funds and supervising Benefits Hub work study students and volunteers.

Primary responsibilities include the following: 

• Provide resource navigation for students to connect them with campus and community supports 
• Assist students in completing FASFA/WASFA, public benefits and housing applications 
• Effectively manage weekly schedule to accommodate student appointments, data entry, and other service tasks? 
• Purchase, inventory and restock food, hygiene and clothing items for the Benefits Hub
• Supervise Benefits Hub student workers and volunteers 
• Review emergency aid applications and meet with application review committee to determine scores
• Coordinate emergency aid awards, email approval and denial correspondence to students
• Track Emergency Aid student information, expenditures, and supports on excel spreadsheets
• Provide ongoing case management for special populations of students including foster youth
• Collaborate with other college departments including Student Life, Financial Aid, Workforce Education, and Advising, to create new initiatives and improve access for students to critical services and supports including funding.  
• Participate in regional and statewide trainings and conferences for professional development and student support collaborations with other WA community and technical colleges. 

NOTE: This position is currently funded through June 30, 2027, with continuation expected pending approved grant funding.Education & Experience:

• Bachelor’s Degree or equivalent education/experience

Knowledge Of: 

• Microsoft Office applications such as SharePoint, Teams, Excel, Outlook, and Word programs
• ctcLink, PeopleSoft, Oracle or other HCM programs

• Circumstances and barriers encountered by historically underrepresented minorities  
• Community-based organizations and other regional social service programs and entities
• Family Educational Rights and Privacy Act (FERPA) and the application of it in student services? 
• Data and resources focusing on retention, persistence, and completion of studies and how these relate to basic needs insecurity
• Trauma-informed approaches to coaching and case management
• College processes, services and resources 

Skill In: 

• Effective customer/student service through active listening and clear written and oral intercultural communication? 

• Delivering effective presentations for a diverse audience in a multicultural environment?

• Fostering a climate of belonging through awareness and responsiveness
• Time management, organization, and ability to meet competing deadlines/priorities
• Entering and/or retrieving data accurately in computerized record keeping systems
• Handling difficult and sensitive situations, using sound independent judgment within college & legal guidelines 
• Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College
• Establishing/maintaining effective working relationships at all organizational levels
• Working with a diverse group of students, staff, and the public in a friendly, courteous and helpful manner
• Using online information management systems and platforms; for example, Canvas, or any governmental or non-profit-sector database. 
• Planning and coordinating activities and events

You can’t check off every listed “Knowledge of” and “Skill in?” Please apply anyway! Studies have shown that some candidates are less likely to apply to jobs unless they meet every single qualification – even if they might be a great fit for the role!Physical Work Environment: 
The College provides services both online and in-person. This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

Terms Of Employment/Salary: 
This position is allocated to pay range 42 under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with a schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President. To be considered for this position, please submit the following: 

• NEOGOV online application
• Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position 
• Current resume
• *Official transcript required upon hire if used for salary placement*

Please Note:

• Once application materials have been submitted, you may not modify the application
• If you are chosen to move forward in this recruitment, you will be notified via email to the address listed in your application (make sure to check spam/junk folders)

Salary : $48,221 - $62,748