What are the responsibilities and job description for the Director of Human Resources position at Shorehaven?
Company Description
Shorehaven is a faith-based organization that has been a trusted provider of senior care services for over 80 years. The organization offers a wide range of services including skilled and memory care, assisted and independent living, rehabilitation, and in-home care. With a deep commitment to quality and compassionate care, Shorehaven continues to be a cornerstone resource for individuals and families. Their long-standing reputation is built on integrity and support for both residents and staff.
JOB SUMMARY
The Director of Human Resources provides strategic and operational leadership for all human resources functions within our nonprofit Life Plan Community, Shorehaven. This role supports a mission-driven culture focused on resident-centered care, staff engagement, and regulatory compliance across the full continuum of services, including Independent Living, Assisted Living, Memory Care, and Skilled Nursing.
The Director of Human Resources serves as a key member of the leadership team, partnering with executives, department directors, and the Board (as appropriate) to ensure the organization attracts, develops, and retains a high-quality workforce aligned with the organization’s mission and values.
QUALIFICATIONS
Required:
- Bachelor’s degree in Human Resources, Business Administration, or related field
- Minimum of 5–7 years of progressive human resources leadership experience
- Experience in senior living, healthcare, long-term care, or another highly regulated environment
- Strong working knowledge of employment law and HR best practices
- Demonstrated ability to balance strategic leadership with hands-on operational support
Preferred:
- Master’s degree and/or HR certification (SHRM-CP/SCP, PHR, SPHR)
- Experience in a nonprofit organization or CCRC environment
- Experience supporting multi-department or campus-based operations
Skills & Competencies
- Mission-driven leadership mindset
- Strong interpersonal, communication, and conflict-resolution skills
- High level of discretion and professionalism
- Ability to partner effectively with leaders at all levels
- Organized, adaptable, and solutions-oriented
ESSENTIAL JOB FUNCTIONS
Strategic & Mission-Based Leadership
- Align human resources strategy with the organization’s mission, values, and strategic plan
- Serve as a trusted advisor to the CEO and leadership team on workforce planning, organizational development, and culture
- Support leadership development, succession planning, and long-term workforce sustainability
Talent Acquisition, Engagement & Retention
- Oversee recruitment, hiring, onboarding, and retention strategies across all levels of care
- Develop creative staffing and retention strategies in response to senior living and healthcare workforce challenges
- Promote employee engagement, recognition, and a culture of accountability and respect
- Ensure equitable, inclusive, and mission-aligned employment practices
Employee Relations & Performance Management
- Provide guidance and support to leaders on coaching, performance management, corrective action, and disciplinary processes
- Lead or oversee employee relations investigations and conflict resolution
- Ensure consistent application of policies and procedures across the organization
Compliance, Risk & Survey Readiness
- Ensure compliance with all applicable employment laws and regulations (FLSA, FMLA, ADA, EEOC, OSHA, state labor laws, etc.)
- Oversee HR policies, employee handbook, and procedures
- Partner with clinical and operational leaders to support regulatory compliance and survey readiness, particularly in Skilled Nursing
- Manage workers’ compensation, unemployment claims, and risk mitigation related to employment practices
Compensation, Benefits & HR Operations
- Oversee compensation philosophy, wage structures, and benefit programs consistent with nonprofit values and market competitiveness
- Administer payroll, benefits, HRIS, and leave management systems
- Analyze HR metrics and workforce data to inform leadership decisions
- Support annual budgeting related to staffing, benefits, and labor costs
Training, Development & Culture Building
- Oversee new employee orientation, mandatory training, and ongoing education programs
- Support leadership and supervisory training initiatives
- Foster a learning environment that supports professional growth, regulatory compliance, and quality outcomes
Interested in applying for this position? Please visit our careers page to complete the application. Shorehavenliving.org/careers
We are an equal opportunity employer.