What are the responsibilities and job description for the Service Attendant position at Shore Lodge Whitetail?
WHO ARE WE?
We are Shore Lodge, a high-end Resort located in the beautiful mountains of McCall, Idaho. Here, we understand our personnel is a critical and important asset. In the same way that Shore Lodge is dedicated to delivering lifetime memories for our members and guests, we are committed to employing a team of highly skilled, knowledgeable, upstanding, ethical staff who support that vision. Imagine an exceptional and exciting work/life balance where you get on a paddleboard before work, pick huckleberries, go hiking to a waterfall, all within minutes from work. If this sounds like it matches up with your career and lifestyle interests, join us
SUMMARY:
The Food and Beverage Service Attendant sets-up, services, and breaks-down the food and beverage outlet ensuring a high level of quality, consistency and service, as well as acts as a host interacting with the guests of Shore Lodge Whitetail Club.
WHAT YOU GET TO DO:
- Provide an exceptional quality experience to our guests during their dining experience with us through exceeding proper service standards
- Set and clear tables, welcome guests, provide water service
- Prepare orders, verify appropriate silverware and condiments as needed, place on the tray in a way that is appealing and secure for delivery.
- Complete payment processing for orders, including delivery of the check and verifying payment method.
- Stock side stations with proper amounts of silverware, glasses, cups, napkins, etc.
- Expedite guest requests by delivering to guests as needed.
- Conduct in-room dining rounds and/or service corridor walk throughs to collect used dishes from rooms, beach and spa and respond to additional guest requests.
- Cutting and preparing Bread & Butter service
- Clean service areas, restock service stations, complete side-work and assist other team members as needed.
- Utilize the opening/closing checklists to prepare the restaurant for opening and closing.
- Support and participate in other duties as determined necessary by F&B Management.
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
- 3 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
- Able to communicate effectively with and receive information from guests and team members
- Ability to multi-task while maintaining a high degree of organization and remaining detail oriented
- Present excellent customer service skills
- An enthusiasm for Shore Lodge Whitetail Club and the Food & Beverage world
- Able to lift supplies or equipment on a large oval tray up to 40 pounds
- Able to count and read and write the English language