What are the responsibilities and job description for the Marina Attendant position at Shore Lodge Whitetail?
SUMMARY:
The role of the Marina Attendant at Whitetail Club is to carry out the daily operations of the marina. They collaborate closely with the reservations team to maximize the opportunities with slip and boat rentals. They provide exceptional guest and member experiences while assisting at the docks and conducting guided services such as lake tours and sailing lessons, to name a few. Ensuring consistency, safety and accuracy in processes, while maintaining the property are paramount.
WHAT YOU GET TO DO:
- Maintaining Shore Lodge, Whitetail Club's fleet of boats
- Accurately tracking marina slip, boat, and equipment rentals
- Verifying marina reservations on a daily basis and completing tasks in preparation for the days' activities
- End of day returns of the boats (docking, cleanup, line maintenance)
- Preparation and captaining of lake tours and sailing lessons
- Organizing both seasonal and daily slip rentals
- Maintaining marina lines and fenders
- Daily preventative boat maintenance including verification of fluid levels as well as preventative boat lift maintenance
- Maintain responsibility for organization and cleanliness of all marina areas, including docks and dock boxes
- Assisting with docking of guests' boats
- Launching company fleet boats and guests' boats at the local boat ramp
- Fueling company fleet boats
- Being well versed in all resort operations in order to be able to assist at all times
- Taking initiative on projects that need attention without direct supervision
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
- Ability to multi-task while providing superior customer service skills required
- Ability to communicate effectively with and receive information from guests and coworkers
- 3 years of prior experience in the Marina/Recreation Industry
- Experience launching boats while maintaining a level of accuracy and safety
- Strong familiarity with various boat/water vehicle operations
- Experience driving or captaining motorized vessels
- Possession of a valid driver's license and clean driving record required
- Previous Sailing and Kayak experience preferred
- CPR/First Aid Certification preferred