What are the responsibilities and job description for the Turndown Attendant position at Shopping Center Management d b a Turnberry Associates?
About the Job
The Turndown Attendant is responsible for delivering an elevated evening guest experience by preparing guest rooms for nighttime comfort and relaxation. This role ensures rooms are refreshed, organized, and presented to the highest cleanliness and luxury standards while supporting the overall housekeeping operation at The Seagate Hotel.
What You Do:
- Perform nightly turndown service in assigned guest rooms, ensuring all standards of cleanliness and presentation are met
- Refresh guest rooms by removing trash, replacing towels, restocking amenities, and tidying surfaces
- Properly prepare beds for turndown, including neatly folding linens and placing pillows, notes, and menus
- Replenish in-room items such as glasses, ice buckets, toilet paper, and guest amenities
- Close drapes, adjust lighting, and create a welcoming evening ambiance for guests
- Handle guest items with care by neatly organizing belongings and re-hanging robes when needed
- Remove dirty dishes and ensure all areas are clean and orderly
- Refresh special touches such as flowers as needed
- Clean and reset guest bedrooms and bathrooms according to hotel standards
- Maintain and organize cleaning carts, linen closets, and work areas
- Complete assigned tasks and required documentation accurately and on time
- Respond promptly and professionally to guest requests and special needs
- Assist teammates in maintaining cleanliness in public spaces and back-of-house areas
- Follow all hotel policies, procedures, and safety standards
- Attend all required trainings and maintain flexibility in scheduling as needed.
What You Bring to the Table:
- Previous housekeeping or hospitality experience preferred, but not required
- Ability to communicate clearly, professionally, and courteously in English
- Strong attention to detail and commitment to high cleanliness standards
- Friendly, approachable, and guest-focused attitude
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Strong judgment, reliability, and a proactive work ethic
- Flexibility to work evenings, weekends, holidays, and varying schedules
- Ability to work independently and as part of a team
- Comfort working in a professional hospitality environment
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 40–50 pounds regularly
- Ability to push carts weighing up to 250 pounds
- Ability to bend, stoop, squat, stretch, and perform repetitive motions throughout the shift
- Manual dexterity to operate cleaning equipment and complete tasks efficiently
- Ability to work indoors and occasionally outdoors in varying conditions