Senior F&B Manager

General Summary of Duties:

The Senior Food & Beverage Manager will be responsible for directing, coordinating, and administering Food & Beverage service operations to ensure profitability, quality standards and services, and guest satisfaction for multiple F&B outlets throughout the hotel. They will contribute to the planning, organization, and training necessary to achieve restaurant / bar objectives in sales, costs, Internal Guest retention and satisfaction, communication and awareness, guest service, food quality and compliance.

Examples of Duties (includes but is not limited to the following):

· Lead all hiring and training of restaurant and bar while ensuring effective onboarding and training

· Understand all programs, procedures, standards, specifications, guidelines and training protocols

· Collaborate with the Senior Leadership, Restaurant General Managers and Chefs de Cuisine to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities

· Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations

· Prepare weekly work schedules in accordance with staffing guidelines, labor forecasts, and assign work for efficient use of equipment and personnel

· Responsible to ensure restaurants appearance meeting and exceeding standards as well as maintaining compliance with all health and safety regulations at all times

· Investigate and resolve customer complaints regarding food quality, service, or accommodations

· Maintaining the operating budget of restaurant and bars through proper procurement and forecasting

· Manage internal guest needs, performance management, attendance and development

· Implement procedures to increase guest and employee satisfaction

· Coordinate outlet operations with other hotel departments to ensure efficient guest service and employee satisfaction

· Responsible for the development, implementation, and changing of beverage menu items

· Perform additional duties and projects as assigned

Position Requirements:

· Ability to speak, read, write and understand English

· Professional demeanor appropriate for a luxury environment

· Minimum of 5 years of restaurant, bar, or hospitality management experience required

· Must have working knowledge of point of sale systems

· Strong customer service experience, interpersonal, and communication skills are required

· Strong analytical, decision-making and problem- solving skills

· Ability to multi-task and work in a fast-paced, dynamic environment

· Ability to be flexible, adaptable and responsive to change

Education:

· High school degree or equivalent; Associate, Bachelor’s and /or Culinary degree preferred

Typical Physical / Mental Demands:

· Must be able to stand, walk, sit for prolonged periods of time

· Must be able to bend, stoop, crouch

· Must use hands to reach, grasp, handle, pull and pus