What are the responsibilities and job description for the Service Delivery Associate position at Shoppa's Material Handling?
Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
Job Summary
The Service Delivery Associate will be responsible for daily delivery operations to support the Field Service Technicians by delivering parts, uniforms, etc. at various customer locations and remote lockers of the technicians in the Dallas/Fort Worth area. This position is a physical, fast-paced role that includes lifting, lowering and carrying items that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Requires a high level of forward thinking, overcoming obstacles and a culture of safety is fostered while making the deliveries. The Service Delivery Associate will provide support in the various areas of the Parts Department before conducting the deliveries. This opportunity represents Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and world-class customer service.
Essential Functions
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands
Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees
Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”
Job Summary
The Service Delivery Associate will be responsible for daily delivery operations to support the Field Service Technicians by delivering parts, uniforms, etc. at various customer locations and remote lockers of the technicians in the Dallas/Fort Worth area. This position is a physical, fast-paced role that includes lifting, lowering and carrying items that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Requires a high level of forward thinking, overcoming obstacles and a culture of safety is fostered while making the deliveries. The Service Delivery Associate will provide support in the various areas of the Parts Department before conducting the deliveries. This opportunity represents Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and world-class customer service.
Essential Functions
- Verify, load and deliver all items according to the pre-assigned map/schedule
- Delivery schedule may be altered based on the urgency of the customer or technician
- Communicates with Corporate Parts Manager to ensure seamless execution of scheduled deliveries and pickups.
- Continually recommends actions/changes needed to be cost effective and increase efficiencies
- Perform inventory audits
- Maintain route vehicle reports and general appearance of the van
- Monitors and controls inventory when delivering or picking up from technicians or their lockers.
- Resolves technician issues principally through phone conversations and email.
- Assist in the various areas of the Parts Department – Tires, Warehouse, Shipping/Receiving
- Receive and/or provide cross-training for various jobs/functions as assigned
- High School diploma with a min. of. 2 years’ experience delivery driver
- Valid driver’s license with a great driving record
- Basic computer skills-MS Office (Word, Excel, Outlook)
- Exceptional organizational and interpersonal skills
- Positive attitude, well groomed, professional appearance required; the company will provide the uniforms.
- Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands
Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise, and employees
Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”