What are the responsibilities and job description for the Parts Associate position at Shoppa's Material Handling?
Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
Job Summary
The Parts Associate will be responsible for researching and supplying parts and accessories over the counter, through the shop or on the phone to meet internal and external customers’ requests. Ensures appropriate stock and inventory of parts and accessories by requisitioning through various sources. The ideal candidate should be able to work in a team environment, be mechanically inclined, stay organized and possess strong communication skills. This opportunity represents Shoppa’s Material Handling and requires professionalism, attention to detail, great attitude, and outstanding customer service.
Essential Functions
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands
Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.
Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”
Job Summary
The Parts Associate will be responsible for researching and supplying parts and accessories over the counter, through the shop or on the phone to meet internal and external customers’ requests. Ensures appropriate stock and inventory of parts and accessories by requisitioning through various sources. The ideal candidate should be able to work in a team environment, be mechanically inclined, stay organized and possess strong communication skills. This opportunity represents Shoppa’s Material Handling and requires professionalism, attention to detail, great attitude, and outstanding customer service.
Essential Functions
- Keep constant communication with dispatch and field technicians on daily schedules, order status and needed parts
- Coordinate with shop manager and shop technicians on order status and needed parts
- Greet and serve every client courteously and promptly
- Answer questions and assist them in identifying and obtaining needed parts
- Fulfill orders and requests for information efficiently via telephone as well as over-the-counter clients
- Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low
- Maintain accurate sales and inventory records of all line items
- Ensure parts are charged to repair orders
- Requisition non-stock or special-order parts
- Follow up on special ordered items, and notify the client or technicians when received
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary
- Upgrade knowledge of products and services and maintain professional and technical expertise by training on-the-job
- Manage and assign field technicians to service calls in your region
- Receive customer calls
- Determine the customers’ needs and urgency
- Analyze current schedule
- Finalize the service call date and time with the customer
- Enter the service request and call notes into the system
- Assign a technician to the service call
- Ensure the necessary parts are ready for the job
- Confirm job completion and document result of job
- Collect and document technician labor hours
- Review billing information to ensure accuracy
- Minimum 3 years parts handling experience; prefer 2 years material handling equipment parts experience
- Proficient in MS Office (Word, Excel, Outlook, etc.); MS Navision, SAP preferred
- Auto, truck, military or industrial equipment parts handling will be considered
- Strong mechanical aptitude and a team player
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands
Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.
Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”