Director, IT

IT Director

Family owned and operated since 1981; Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary

The IT Director is responsible for leading the organization’s technology strategy and operations across multiple locations within a material handling dealership environment. This role oversees all IT systems, infrastructure, and support services while managing a team of Help Desk Engineers. The IT Director will ensure technology solutions effectively support dealership operations, including sales, service, parts, and field operations.

Essential Functions

Primary Responsibilities:

• Develop and execute IT strategy aligned with business goals
• Lead and manage a team of Help Desk Engineers
• Oversee IT operations across all locations
• Manage Microsoft Dynamics for sales, service, inventory, and parts
• Administer Microsoft 365 and Azure environments
• Oversee network infrastructure (WAN/LAN, VPNs, firewalls)
• Support mobile and field service technologies
• Ensure cybersecurity and risk management practices
• Lead disaster recovery and business continuity planning
• Collaborate with leadership to improve operational efficiency
• Manage IT budget and vendors
• Establish IT policies and KPIs
  
  

AI Strategy, Use & Governance

• Develop and implement AI strategies to enhance operations across sales, service, and parts
• Evaluate and deploy AI tools to improve efficiency, customer experience, and decision-making
• Establish governance frameworks for responsible AI use, including security, compliance, and ethics
• Monitor risks related to AI, including data privacy and model accuracy
• Identify practical AI use cases in a fast-paced commercial environment
• Support user adoption and training of AI-enabled tools
• Stay current with emerging AI technologies
  
  

Qualifications

QUALIFICATIONS:

• 8 years of IT experience with leadership
• Multi-site IT operations experience
• Expertise in Microsoft 365, Azure, Microsoft Dynamics, networking
• Experience with dealership or industrial systems
• Knowledge of cybersecurity and risk management
• Strong leadership and communication skills
  
  

Preferred Qualifications

• Bachelor’s degree in IT or related field
• Certifications (Microsoft, Azure, Cisco, ITIL)
• Experience in material handling or equipment dealerships
• Familiarity with Microsoft Dynamics
• Knowledge of IT governance frameworks
  
  

Leadership Competencies

• Strategic thinking
• Leadership and accountability
• Change management
• Cross-functional collaboration
  
  

Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”