Automation Service Technician

Automation Technician

The Automation Technician is responsible for performing on-site inspections, diagnostics, repairs, preventive maintenance, and installations of automated equipment. This includes conveyor systems, shrink wrappers, pallet shuttles, VLMs (Modula), automated robotics, AGVs, tuggers, personnel carts, and associated electrical, mechanical, and control components.

Technicians ensure reliable equipment performance by conducting preventive maintenance, troubleshooting mechanical and electrical systems—including 480V three-phase and low-voltage circuits—and adhering to strict safety and documentation standards. This role requires strong technical ability, professionalism, and direct customer interaction.

Primary Responsibilities (include But Not Limited To)

• Conduct comprehensive equipment inspections to verify safety compliance, operational efficiency, and overall equipment condition.
• Troubleshoot mechanical, electrical, PLC, and communication/control systems, including 480V and low-voltage circuits.
• Perform time-and-material (T&M) repairs efficiently while providing accurate labor and parts documentation.
• Identify and recommend repairs, part replacements, or system upgrades to ensure optimal equipment performance.
• Accurately document all service activities, findings, and recommendations for invoicing and record-keeping.
• Manage and maintain proper van inventory levels to ensure parts availability and reduce service delays.
• Complete detailed service write-ups, including diagnostics, corrective actions, and recommendations.
• Perform quality control checks on each job to ensure system functionality, safety, and completeness.
• Communicate professionally with customers and internal teams regarding job status, completion, and recommendations.
• Identify customer business needs and relay potential growth opportunities to the sales team.
• Perform scheduled preventive maintenance and emergency repairs on Modula VLM systems and other automated equipment at customer sites.
• Maintain clean and organized work areas at customer sites and inside the company vehicle.
• Inspect and maintain company vehicle per service manual guidelines.
• Drive safely and responsibly, maintaining a professional image on and off the job site.
• Represent Advanced Intralogistics with professionalism and a customer-focused approach.
• Perform additional duties and special projects as assigned.
  
  

Essential Skills And Characteristics

• Technical Aptitude: Strong mechanical and electrical troubleshooting ability; able to interpret schematics, wiring diagrams, and manuals.
• Attention to Detail: Able to identify wear, misalignment, electrical faults, software issues, and safety concerns.
• Problem-Solving: Quickly assess equipment issues and implement effective repair solutions.
• Communication: Clear, professional communication with customers and internal teams.
• Professionalism: Reliable, respectful, and customer-focused conduct in all situations.
• Customer Service: Build trust through knowledgeable, responsive, and high-quality service.
• Time Management: Manage service calls efficiently and meet required scheduling expectations.
• Adaptability: Comfortable working in various environments and on changing equipment needs.
• Recordkeeping: Complete accurate documentation and work orders for follow-up and billing.