What are the responsibilities and job description for the Revenue Cycle Analyst position at Shook, Hardy & Bacon LLP?
This position is hybrid based out of our Kansas City, MO office.
Supports the firm's revenue cycle through data analysis, process improvement and training support related to billing and client accounting. This role focuses on identifying trends, resolving issues impacting billing and cash flow, supporting compliance with client billing requirements and assisting with the training and ongoing education of billing functionality and processes across the Client Accounting team.
Analyze billing workflow metrics, accounts receivable aging, collections activity, credits, write offs and billing turnaround to identify trends and areas of risk.
Assist in monitoring inventory status related to aged accounts receivable, unbilled services and indicators of potential revenue leakage.
Prepare recurring and ad hoc reports for leadership highlighting revenue cycle performance and process gaps.
Investigate billing delays, write downs/write-offs, rejections and compliance issues and summarize findings with recommendations.
Develop working expertise in the firm's billing and accounting systems (e.g., time and billing, e billing, matter configuration).
Support timely bill processing and facilitate resolution of billing discrepancies by serving as a functional resource assisting with troubleshooting system or process related issues.
Analyze recurring billing edits or errors to determine whether issues are systemic, training related or client driven.
Support implementation and rollout of billing system enhancements, system changes, projects and updated procedures through testing, data validation and other related activities.
Assist with training new hires, ensuring consistent onboarding and skill development as well as ongoing training of all billing staff related to billing/e-billing functionality, workflows and client requirements.
Become familiar with financial terms of Outside Client Guidelines.
Help develop and maintain billing process documentation, policies and procedures manuals and job aids.
Identify training gaps based on billing errors, rework or escalations.
Assist with documenting revenue cycle workflows and internal controls.
Recommend process improvements to reduce billing delays, improve quality and support consistent practices.
Support audit requests and internal reviews related to billing and revenue integrity.
Support month-end and other periodic analysis and reporting.
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Qualifications
Bachelor's degree in Accounting, Finance, Business or related field and five years' related experience required; advanced degree a plus; OR equivalent combination of education and/or experience. Experience in billing, revenue cycle, accounting operations or financial analysis is required, along with experience supporting process documentation and training initiatives. Experience in a law firm or professional services environment is preferred. Strong analytical and problem-solving skills with attention to detail. Proficiency in Excel (formulas, lookups, pivot tables) and other tools for use in data analytics. Exposure to legal billing systems (e.g., Elite 3E, Aderant) and/or e-billing platforms. Professional judgment and ability to work independently within defined scope. Strong verbal and written communication skills. Ability to explain processes and data to varied audiences. Organized, proactive and process improvement-oriented. Commitment to accuracy, confidentiality and ethical standards.