What are the responsibilities and job description for the Host/Hostess position at Shogun Hibachi & Sushi?
Job Title: Host/Cashier
Reports To: Restaurant Manager, Shift Leaders
Summary:
The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are
responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient
dining experience.
Essential Duties & Responsibilities:
● Guest Reception and Seating:
○ Greet guests warmly and professionally upon arrival.
○ Manage the waitlist and seat guests in a timely and efficient manner.
○ Escort guests to their tables, providing menus and any necessary information.
● Cashier Duties:
○ Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
○ Handle cash, credit card, and other payment methods.
○ Provide guests with receipts and ensure accuracy in all transactions.
● Order Input & Menu Knowledge
○ Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted
○ Possess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to
effectively answer guest inquiries
● Front of House Organization:
○ Maintain a clean and organized host stand and waiting area.
○ Ensure menus are clean and presentable.
○ Assist with answering general phone inquiries and providing information about the restaurant.
● Customer Service:
○ Address guest inquiries and concerns promptly and professionally.
○ Maintain a positive and friendly attitude, even during busy or challenging situations.
○ Work collaboratively with servers and other staff members to ensure a seamless dining experience.
● Additional Duties:
○ Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.
○ Completes tasks assigned by management as needed.
Qualifications:
● Experience: Previous experience in a customer service or hospitality role preferred, but not required.
● Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong
organizational skills, and basic math skills for handling payments.
● Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20
pounds.