What are the responsibilities and job description for the Host/Hostess position at Lombardifamilyconcepts?
We are looking for a warm, engaging, and hospitality-driven Host/Hostess to join our team. As the first and last point of contact for our guests, you'll play a key role in creating an exceptional dining experience through outstanding service, professionalism, and attention to detail.
Key Responsibilities
Key Responsibilities
- Welcome every guest with genuine warmth and enthusiasm upon arrival.
- Deliver attentive, friendly, and professional service throughout each guest's experience.
- Manage reservations, seating arrangements, party sizes, and waitlists while maintaining an efficient flow of the dining room and providing accurate wait time estimates.
- Answer incoming phone calls professionally, courteously, and with confidence, responding to guest inquiries and reservation requests.
- Coordinate takeout orders, ensuring accuracy, organization, timely execution, and proper payment processing.
- Thank guests as they leave and engage them about their dining experience.
- Address guest concerns with professionalism and urgency, communicating any issues promptly to the management team.
- Complete opening, side work, and closing responsibilities, including stocking, cleaning, and maintaining an organized and welcoming host stand.
Qualifications
- Minimum of 2 years of host/hostess experience in an upscale or fine dining restaurant.
- Weekend availability required
- A naturally welcoming personality with a genuine passion for hospitality and guest service.
- Excellent judgment, integrity, and the ability to remain composed while making decisions in a fast-paced environment.
- Strong verbal communication skills with a polished and courteous telephone presence.
- Experience using reservation management systems such as OpenTable.
- Professional, polished, and personable appearance and demeanor.
- Ability to multitask, stay organized, and thrive in a high-volume restaurant environment.