What are the responsibilities and job description for the Customer Service Representative position at SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC?
Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.
Responsibilities
Medical Insurance, Dental Insurance, Vision Insurance, and PTO
Responsibilities
- Create and track sales orders, purchase orders, and invoices
- Maintain a high level of professionalism with customers demonstrating excellent customer service
- Ensure orders are input accurately and follow up on missing information and open orders
- Control and manage incoming and outgoing documents
- Respond to customer questions with accurate and relevant information promptly
- A high school diploma and 1-3 years of customer service experience is preferred
- Able to complete assigned tasks working with little to no supervision
- Good written and oral communication skills and excellent organizational skills
- Experience using Microsoft Word, Excel, and Outlook
- Knowledge of purchasing or inventory management is desirable
- Good interpersonal and leadership skills
- Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
- Comply with all safety guidelines to ensure a safe work environment
- Successfully pass the required pre-employment background check and drug screen
Medical Insurance, Dental Insurance, Vision Insurance, and PTO