What are the responsibilities and job description for the Customer Service Representative position at lumbermens?
WHO WE ARE:
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.
WHAT YOU WILL BE DOING:
Working at our Byron Center Door Division, the Customer Service Team is the main line of communication with our amazing customers, acting as the conduit between our Outside Sales and Production teams. Day-to-day responsibilities include:
- Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
- Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
- Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
- Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
- Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
- Production Collaboration – Coordinating with the Order Entry and Production teams as needed to ensure total customer satisfaction
WHO WE NEED:
An employee owner who embraces, models, and promotes Lumbermen’s Mission, Vision, and Promise and has:
- A friendly, professional demeanor
- Ability to be dependable
- Strong written and verbal communication skills
- Ability to work cooperatively with fellow employee owners
- Ability to productively manage tasks and complete work accurately in a timely manner
- Ability to effectively move between a variety of tasks
Key Qualifications/Requirements
- High School diploma/GED required (College degree preferred)
- 1-3 years’ experience in a professional customer service environment
- Proficient in Microsoft Office
WHAT WE OFFER:
Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include:
- A collaborative and supportive work environment
- ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
- Medical, dental, vision, and life insurance
- Flexible spending/health savings account
- 401(k)
- The SOURCE – free and confidential support resources for our team
- Clothing allowance (for applicable roles)
- Paid time off
- Paid holidays
- Training and development
- Advancement opportunities
Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.