What are the responsibilities and job description for the Job Coordinator position at lumbermens?
WHO WE ARE:
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana Kentucky and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.
POSITION SUMMARY
Located at our Byron Center, MI facility, the job coordinator team assists customers through estimating, scheduling, and planning countertop installations. Day-to-day responsibilities include:
- Promptly responding to incoming customer inquiries and requests.
- Receiving and processing customer estimate requests, providing detailed and accurate estimates.
- Entering submitted orders and scheduling template appointments efficiently.
- Proactively following up on missing information to prevent delays and obtaining final customer confirmation before production.
- Clearly communicating final pricing to customers and ensuring accurate cost tracking
- Acting as a liaison between fabrication, dealers, and end users to coordinate transportation and installation.
- Working closely with field crews to resolve any issues before, during, or after installation.
This position is primarily focused on providing exceptional customer service and support to our customers and sales staff, while also coordinating logistics to ensure smooth operations. A key part of this role is developing strong relationships with customers and ensuring a seamless, positive experience from initial inquiry to final installation
At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.
REQUIRED EDUCATION/EXPERIENCE
- High School diploma/GED required
- Prior experience in a high-paced customer service environment desired
- Project planning/scheduling experience desired
REQUIRED SKILLS
- Excellent verbal and written communication skills with a strong ability to build relationships.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong multitasking abilities and the capacity to manage multiple priorities effectively.
- Exceptional attention to detail and accuracy.
- A proactive approach with a commitment to getting things right the first time.
WHAT WE OFFER:
Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices, and earning consideration. Other benefits include:
- A collaborative and supportive work environment
- ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
- Medical, dental, vision, and life insurance
- Flexible spending/health savings account
- 401(k)
- The SOURCE – free and confidential support resources for our team
- Clothing allowance (for applicable roles)
- Paid time off
- Paid holidays
- Training and development
- Advancement opportunities
Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.