What are the responsibilities and job description for the Executive IT Support / Help Desk Technician position at Shiv Software Experts LLC?
Role: Executive IT Support / Help Desk Technician
Location: Palo Alto, CA (100% Onsite – 5 Days/Week)
Duration: 12 Months
Position Overview
Our Client is seeking an experienced Executive IT Support / Help Desk Technician to provide white-glove technical support to the executive leadership team, including the CEO, CFO, COO, and Chief People Officer. This role will be based onsite in the office and will serve as the primary point of contact for executive technology support while also contributing to broader help desk operations as needed.
The ideal candidate will have extensive experience supporting senior executives in fast-paced, high-profile environments and possess exceptional technical troubleshooting, communication, and relationship-management skills.
Key Responsibilities
- Provide dedicated executive-level IT support for C-suite and executive leadership team members.
- Deliver prompt, professional, and high-touch technical assistance for hardware, software, collaboration tools, and mobile devices.
- Support both Mac and Windows environments, ensuring seamless user experiences.
- Partner closely with Executive Assistants (EAs) and key stakeholders to proactively identify and resolve technology issues.
- Troubleshoot and support Office 365, SaaS applications, authentication platforms, and endpoint devices.
- Manage and support enterprise device management platforms and mobile technologies.
- Assist with general help desk operations and end-user support when executive support needs are not active.
- Maintain a high level of discretion, professionalism, and responsiveness when supporting executive leadership.
- Provide onsite support in the Palo Alto office and occasional assistance across Bay Area locations when required.
Required Qualifications
- 5 years of IT Help Desk, Desktop Support, or Executive Support experience.
- Proven experience providing direct technical support to senior executives, C-suite leaders, or executive staff.
- Strong expertise supporting both macOS and Windows operating systems.
- Experience troubleshooting and supporting:
- Microsoft Office 365
- SaaS applications
- Identity and Access Management solutions (Okta)
- Mobile devices and endpoint technologies
- Hands-on experience with one or more device management platforms:
- Kandji (Mac MDM)
- MobileIron
- Microsoft Intune
- Excellent verbal and written communication skills.
- Strong customer service mindset with the ability to remain calm and effective in high-pressure situations.
- Demonstrated ability to build relationships and effectively support executive stakeholders and Executive Assistants.
- Strong problem-solving skills with a proactive approach to issue resolution.
Preferred Qualifications
- Experience supporting executives within large technology companies or other fast-paced enterprise environments.
- Experience working in semiconductor, biotechnology, research, or engineering-focused organizations.
- Familiarity with supporting users across multiple office locations.
- Experience operating in highly visible, executive-facing support roles where discretion and professionalism are critical.
Soft Skills
- Exceptional interpersonal and communication skills.
- Executive presence and professionalism.
- Strong adaptability and ability to manage changing priorities.
- Ability to de-escalate sensitive situations and manage challenging personalities effectively.
- Collaborative team player with a customer-first mindset.
- Proactive, resourceful, and highly responsive.
Work Environment
- 100% onsite in Palo Alto, CA.
- Monday through Friday.
- Primary support for executive leadership located in the Palo Alto office.
- Opportunity to work within a cutting-edge quantum computing organization undergoing significant growth and transformation.
Salary : $45 - $50