What are the responsibilities and job description for the Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Onsite to NJ position at Shiro Technologies?
We are seeking a highly experienced Senior VoIP / Network Engineer with 15 years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.
Key Responsibilities
VoIP / Voice Engineering
Design and architect enterprise VoIP and IP telephony solutions
Lead implementation of SIP, RTP, and call control protocols
Troubleshoot complex voice quality issues (latency, jitter, packet loss)
Manage dial plans, call routing, and call flow design
Network Engineering
Architect and manage enterprise network infrastructure (routers, switches, firewalls)
Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
Optimize networks for real-time voice traffic and high availability
Lead network performance tuning and capacity planning
Unified Communications / UCCE (Preferred)
Support and integrate Cisco UCCE / Contact Center solutions
Work with ICM, CVP, and CUCM environments
Troubleshoot and optimize call center routing and IVR systems
Leadership & Troubleshooting
Lead complex troubleshooting and root cause analysis (RCA)
Mentor junior engineers and provide technical guidance
Collaborate with cross-functional teams on enterprise projects
Security & Compliance
Ensure secure voice and network architecture
Implement best practices for compliance and data protection
Qualifications:
Preferred Skills
Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field
Experience with Cisco UCCE (Unified Contact Center Enterprise)
Knowledge of ICM, CVP, CUCM
Experience with Unified Communications and Cloud VoIP
Certifications: CCNP, CCIE, or equivalent
Additional Information:
This is a 100% onsite role based in Atlantic City, NJ