Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Shiro Technologies, is seeking the following. Apply via Dice today!

We are seeking a highly experienced Senior VoIP / Network Engineer with 15 years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

• Design and architect enterprise VoIP and IP telephony solutions
• Lead implementation of SIP, RTP, and call control protocols
• Troubleshoot complex voice quality issues (latency, jitter, packet loss)
• Manage dial plans, call routing, and call flow design
  
  

Network Engineering

• Architect and manage enterprise network infrastructure (routers, switches, firewalls)
• Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
• Optimize networks for real-time voice traffic and high availability
• Lead network performance tuning and capacity planning
  
  

Unified Communications / UCCE (Preferred)

• Support and integrate Cisco UCCE / Contact Center solutions
• Work with ICM, CVP, and CUCM environments
• Troubleshoot and optimize call center routing and IVR systems
  
  

Leadership & Troubleshooting

• Lead complex troubleshooting and root cause analysis (RCA)
• Mentor junior engineers and provide technical guidance
• Collaborate with cross-functional teams on enterprise projects
  
  

Security & Compliance

• Ensure secure voice and network architecture
• Implement best practices for compliance and data protection
  
  

Preferred Skills

• Experience with Cisco UCCE (Unified Contact Center Enterprise)
• Knowledge of ICM, CVP, CUCM
• Experience with Unified Communications and Cloud VoIP
• Certifications: CCNP, CCIE, or equivalent