What are the responsibilities and job description for the CRM Integration Architect position at Shiro Technologies?
We are seeking an experienced CRM Integration Architect with deep expertise in Salesforce Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The ideal candidate will provide technical leadership for enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement modernization initiatives.
This role requires hands-on technical leadership, solution governance, architecture oversight, and strong collaboration with business and technical stakeholders.
Key Responsibilities :
Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
Map and transfer legacy system functionality to Salesforce applications.
Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
Define integration patterns, security standards, and Salesforce platform best practices.
Support production deployments, troubleshooting, and performance optimization.
Document technical architecture, system diagrams, interface specifications, and operational runbooks.
Guide remote teams and contractors while conducting technical reviews and mentoring team members.
Participate in backlog grooming, estimation, and right-sizing of development efforts.
Provide backup support for developers and assist with advanced coding issues when required.
Support release management and DevSecOps pipeline development.
Contribute to data architecture, data governance, and data-related decisions for AI and non-AI applications.
Contribute to enterprise digital transformation and customer engagement modernization initiatives.
Required Skills & Qualifications :
8 years of Salesforce platform architecture and development experience.
Strong hands-on experience with Salesforce Apex, Lightning Web Components (LWC), Flow, integration patterns, and Salesforce security model.
Hands-on experience with MuleSoft Anypoint Platform, APIs, RAML, DataWeave, and integration orchestration.
Experience integrating AWS Connect with Salesforce Service Cloud or other customer engagement platforms.
Knowledge of Salesforce Agentforce architecture, conversational AI, and automation workflows.
Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.
Strong understanding of cloud security, identity management, and enterprise integration standards.
Excellent communication, stakeholder engagement, problem-solving, and technical leadership skills.
Salesforce certifications such as Application Architect, System Architect, or CTA are preferred.
AWS Connect and MuleSoft certifications are a plus.
Nice-to-Have Skills :
Public sector or government implementation experience.
Experience with large-scale digital transformation programs.
Knowledge of customer service operations and contact center modernization.
Experience supporting Agile and DevSecOps delivery methodologies.