CRM Integration Architect III

The State of Wisconsin is looking for one (1) CRM Integration Architect -III

Contract Position – Salesforce Integration Architect

MuleSoft / Agentforce / AWS Connect

Position Overview:

We are seeking an experienced Contract Architect with deep expertise in Salesforce Architecture, MuleSoft integrations, Agentforce solutions, and AWS Connect platforms. The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands-on technical leadership, solution governance, and collaboration

with business and technical stakeholders.

Key Responsibilities:

• Design and implement scalable Salesforce enterprise architectures across Sales Cloud, Service Cloud, Experience Cloud, and custom platform solutions.
• Lead MuleSoft API-led connectivity initiatives, integration architecture, and enterprise data exchange strategies.
• Design and optimize AWS Connect contact center solutions integrated with Salesforce Service Cloud and omnichannel workflows.
• Develop Agentforce-enabled automation and AI-driven customer engagement strategies.
• Provide architectural oversight for CI/CD, DevSecOps, deployment governance, and environment management.
• Ability to map and transfer legacy systems functions to Salesforce applications. 
• Collaborate with project managers, developers, QA teams, and business stakeholders to deliver high-quality solutions.
• Define integration patterns, security standards, and platform best practices.
• Support production deployments, troubleshooting, and performance optimization initiatives.
• Document technical architecture, system diagrams, interface specifications, and operational runbooks.
• Guide remote teams, contractors and conduct technical reviews and mentoring.
• Require In backlog grooming and right sizing the efforts. 
• As required, this person would become back up for developers and advanced coding issues. 
• Helps in release management and DevSecOps Pipeline building. 
• Helps with data decisions and data governance for AI and non-AI applications. 
• Prepare and contribute for enterprise digital transformation and customer engagement modernization initiatives.

Top Required Skills & Qualifications:

• 8 years of Salesforce platform architecture and development experience.
• Strong experience with Salesforce Apex, Lightning Web Components (LWC), Flow, Integration Patterns, and Security Model.
• Hands-on experience with MuleSoft Any point Platform, APIs, RAML, Data Weave, and integration orchestration.
• Experience integrating AWS Connect with Salesforce Service Cloud or customer engagement platforms.
• Knowledge of Agentforce architecture, conversational AI, and automation workflows.
• Experience with DevSecOps tools such as Gearset, Azure DevOps, Git, and CI/CD pipelines.
• Strong understanding of cloud security, identity management, and enterprise integration standards.
• Excellent communication, stakeholder engagement, and technical leadership skills.
• Salesforce certifications such as Application Architect, System Architect, or CTA preferred.
• AWS connect and MuleSoft certifications are a plus.

Nice to Have Skills:

• Public sector or government implementation experience.
• Experience with large-scale digital transformation programs.
• Knowledge of customer service operations and contact center modernization.
• Experience supporting Agile and DevSecOps delivery methodologies.

Contract Details:

• Position Type: Contract

• Work Model: Hybrid / Remote- Only in Wisconsin -Subjected to annual review and performance
• Duration: 6–12 Months (extendable based on project needs)
• Location: United States
• Start Date: Immediate / Negotiable

Interview Process:

• 2 rounds. 1st round virtual and 2nd round IN-PERSON

Duration of the Contract:

• Until 06/30/27 with extensions possible

Onsite or Remote?

• Hybrid/Remote. Candidates must be WI residents or willing to relocate to WI prior to starting the role. Requested that candidate comes on-site for first few weeks. Schedule can then be flexible to allow for hybrid and/or remote work (hybrid work would be ideal). Candidates will be required to provide proof of WI residency if relocating.

Project details (project overview, who the contractor will work with, soft skills needed, etc.):

The ideal candidate will lead enterprise-scale solution design, integration strategy, cloud architecture, DevSecOps alignment, and customer engagement transformation initiatives. This role requires hands-on technical leadership, solution governance, and collaboration with business and technical stakeholders.