What are the responsibilities and job description for the Applications Analyst II – IT Revenue Cycle (Patient Access) position at Shirley Ryan AbilityLab?
The Applications Analyst II, IT Revenue Cycle Will
- Analyze existing revenue cycle applications and workflows to identify opportunitiesi for enhancement and optimization.
- Collaborate with end-users and stakeholders to gether requirements and translate them into technical solutions.
- Design, develop, and implement software solutiosn to address business needs and improve revenue cycle efficiency.
- Conduct thorough testing and validation of system enhancements to ensure quality and reliability.
- Provide ongoing support and maintenance for revenue cycle applications, including troubleshooting, issue resolution, and performance monitoring.
- Response propmptly to user inquireies and technical issues, delivering effective solutions and minimizing system downtimes.
- Collaborate with vendors and internal IT teams to escalate and resolve complext technical issues as needed. Implement system upgrades and patches in coordination with IT infrastructure teams, ensuring minimal disruption to operations.
- Assist in creating comprehensive documentation, including user guides, technical specifications, and process workflows, to support system usage and maintenance. Conduct training sessions and workshops for end-users to promote efficient utilization of revenue cycle applications and tools. Stay informed about industry best practice and emerging technologies in revenue cycle management, sharing knowledge and insights with the team.
- Collaborate with cross-functional teams, including Revenue Cycle Operations, Quality Control & Education, Finance, and other stakeholders to align system capabilities with business objectives and regulatory requirements.
- Participate in project teams and meetings to represent the IT Revenue Cycle perspective, contributing insights and recommendations for system improvements and strategic initiatives.
- Develop project plans with timelines, milestones, defined roles and responsibilities, and communication plans.
- Perform all other duties that may be assigned in the best interest of Shirley Ryan AbilityLab.
- Reports directly to the Manager, IT Revenue Cycle.
- Bachelor degree in Information Technology, Computer Science, or related field.
- Will consider work experience in lieu of traditional educational requirements.
- Minimum of 2 years of experience in applications analysis, software development, or related IT roles, preferably in healthcare or revenue cycle management.
- Minimum of 2 years of experience with Cerner Millennium revenue cycle solutions in a technical capacity (now Oracle Health).
- Strong analytical skills with the ability to assess complex systems, identify issues, and propose effective communications.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and cross-functional teams.
- Ability and willingness to learn new tools and Healthcare Information Systems to be identified as part of SRALab's future core applications toolset.
- Intermediate knowledge of healthcare revenue cycle processes, regulations, and industry standards (e.g., HIPAA, Patient Access, Charge Services, Patient Accounting).
- Intermediate knowledge of Cerner Command Language (CCL).
- Intermediate knowledge of industry standards that relate to Patient Access, Charge Services, and/or Patient Accounting.
- Intermediate knowledge of registration and scheduling workflows, processes and front-end applications (RevenueCycle.exe).
- Intermediate knowledge of configuration applications such as RevenueCycleMaintenance.exe, Schtools.exe, HNAUser.exe, Bedrock.exe, and Olympus.
- Normal office environment with little or no exposure to dust or extreme temperature.
- Remote opportunity