What are the responsibilities and job description for the Client Service Representative position at Shippee Family Eye Care?
Overview
We are seeking a dynamic and dedicated Client Service Representative to join our team and deliver exceptional support to our valued clients. In this role, you will be the first point of contact for clients, providing professional communication, efficient administrative assistance, and reliable customer service. Your energetic approach and organizational skills will help foster positive relationships, streamline office operations, and ensure client satisfaction. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a vibrant team environment.
Responsibilities
- Manage incoming calls using multi-line phone systems, providing courteous and professional assistance to clients and visitors
- Maintain accurate client records through data entry, spreadsheets, and document management using Microsoft Office and Google Workspace tools
- Handle front desk duties including greeting visitors, scheduling appointments, and managing calendar entries with precision
- Support office operations by organizing files, processing paperwork, and performing clerical tasks such as proofreading and word processing
- Assist with bookkeeping tasks using QuickBooks or similar software to ensure accurate financial recordkeeping
- Coordinate calendar management for team members, including scheduling meetings and managing deadlines efficiently
- Provide exceptional customer support via phone, email, or in person while demonstrating excellent phone etiquette and organizational skills
Experience
- Proven clerical experience or office management background in a fast-paced environment
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and productivity software
- Experience with data entry, filing systems, and document proofreading to ensure accuracy and clarity
- Excellent organizational skills with the ability to multitask effectively and prioritize responsibilities
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Previous experience in customer service or front desk roles that involved client communication and technical proficiency is preferred
- Familiarity with office equipment such as multi-line phone systems, scanners, and fax machines is beneficial
Join us as a Client Service Representative where your enthusiasm for helping others combined with your technical skills will make a meaningful impact every day!
Pay: $24.78 - $29.84 per hour
Work Location: Hybrid remote in Burlington, VT 05401
Salary : $25 - $30