What are the responsibilities and job description for the Sales Development Representative position at ShipMonk?
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12 owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
This role will report to the Sales Development Manager and plays a critical role in driving new business to ShipMonk by sourcing & qualifying outbound accounts that fit ShipMonk’s model. They are the first point of contact for all of our clients and we consider them to be ultimate connectors or relationship builders. They leverage social media, email campaigns, and phone calls to help educate potential clients about ShipMonk services.
In other words, our Sales Development Representatives know how to Get Sh*t Done! They are passionate about what they do and love hitting big goals.
What You'll Do
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
This role will report to the Sales Development Manager and plays a critical role in driving new business to ShipMonk by sourcing & qualifying outbound accounts that fit ShipMonk’s model. They are the first point of contact for all of our clients and we consider them to be ultimate connectors or relationship builders. They leverage social media, email campaigns, and phone calls to help educate potential clients about ShipMonk services.
In other words, our Sales Development Representatives know how to Get Sh*t Done! They are passionate about what they do and love hitting big goals.
What You'll Do
- Learn & Educate. Capable of grasping ShipMonk’s products’ features quickly and articulate relevant information accurately and persuasively. You need to have a strong desire to learn, educate, and share information on our ever-changing product with possible merchants you find and target that might not even know who ShipMonk is.
- Outstanding Communication Skills. Able to spark interest by delivering a flawless, engaging pitch customized to the listener’s pain that pushes the listener to explore ShipMonk’s capabilities deeper. Skilled at uncovering important fulfillment details by asking strategic questions and offering consultative solutions on how ShipMonk could help that leads to successful sales closed by other sales teammates.
- Relationship Builder. History of connecting with people and building mutually rewarding relationships with the GSD attitude. Builds rapport through outstanding research and custom outreach with ideal customers that fit ShipMonk’s model.
- Problem Solver. Able to get to the root cause of issues, using critical skills to generate solutions and schedule time with team experts that can solidify that recommendation/solve that problem.
- Make 60 phone calls and send 40 emails per day using Outreach
- Conduct discovery calls and build initial relationships with prospective customers
- Maintain accurate CRM records (we use Salesforce!)
- Set qualified meetings for Account Executives to close deals
- Stay current on eCommerce trends and logistics solutions
- Performance & Results Driven. Sales, portfolio, or relationship experience strongly preferred with the proven ability to drum up new business and spark engagement with potential merchants. Comfortable in a competitive environment, with evidence of personal ambition.
- Voracious Learner. When you come across something you’re not familiar with, an innate desire burning from within propels you into GSD mode to shut down the ambiguity and become a master of this new information.
- Consultative. You believe knowledge is power and are focused on the customer’s best interests over closing a deal. In the long run, the best fit is a mutual fit and you will be the first person to point a prospective account into the correct fit using ShipMonk knowledge/features.
- Team Player. Actively contributes to the group in order to meet goals, tasks, and projects. Players take steps to actively listen to coworkers, respect ideas and aim to win.
- 0–2 years of sales or relevant experience
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
- Global Fulfillment Network: Our 12 owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
- Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
- Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
- Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
- Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.
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