Program Manager (Dual Diagnosis OutPatient Services)

Dual diagnosis treatment is not for the faint of heart. It takes clinical rigor, operational steadiness, and a leader who genuinely believes that people with co-occurring disorders deserve more than a revolving door.

At Shine Mental Health, we serve adults navigating the intersection of mental health and substance use — some of the most complex, most underserved patients in the Central Valley. As our Program Manager, you'll lead the team that shows up for them every day.

About Shine

Shine Mental Health is an outpatient dual diagnosis program serving adults in Fresno, CA. We provide integrated treatment for individuals living with co-occurring mental health and substance use disorders, grounded in evidence-based practice, trauma-informed care, and a belief that lasting recovery is possible.

The Role

Reporting to the Director of Operations, the Program Manager at Shine oversees daily program operations, ensures high-quality patient care, and leads a multidisciplinary clinical and administrative team. This is a leadership role for someone who understands the complexity of dual diagnosis treatment — and who brings both clinical grounding and operational accountability to the work.

What You'll Do

Compliance, Standards & Quality Assurance

• Uphold and continuously improve program standards, policies, and procedures
• Ensure staff and program compliance with DHCS, Joint Commission, HIPAA, and ADA regulations
• Conduct EMR reviews and maintain documentation compliance
• Oversee insurance compliance including utilization review and medical necessity criteria

Clinical Oversight & Patient Care

• Monitor patient progress and ensure appropriate level of care based on medical necessity
• Coordinate services across the multidisciplinary team and with families
• Support crisis intervention alongside clinical and non-clinical staff
• Record interventions and interactions with patients

Staff Management & Development

• Assist with recruitment, training, and onboarding of clinical staff, contractors, and interns
• Support performance measurement and outcome evaluation
• Build a team culture that holds both clinical quality and human dignity at the center

Program & Operations Management

• Collaborate with Admissions to ensure intakes are scheduled appropriately
• Develop weekly and monthly programming schedules
• Facilitate and attend interdisciplinary team meetings, case conferences, and in-service trainings

Community Relations

• Build and maintain relationships with patients, families, and referral sources
• Represent Shine and TPEG as a mission-driven leader in the community

What We're Looking For

• A leader with experience in dual diagnosis, mental health, or SUD treatment
• Strong clinical judgment and the ability to manage complexity without losing sight of the individual
• Operational discipline — you can hold structure and adapt quickly when patients need it
• A commitment to reducing stigma and delivering care that meets people where they are
• Culturally responsive, ethical, and team-oriented leadership

Minimum Qualifications

• Bachelor's Degree in Psychology, Social Work, or related field (Master's preferred)
• Minimum 3 years of experience in the mental health field
• Minimum 2 years of supervisory experience
• Strong leadership, communication, and organizational skills
• Valid Driver's License
• Experience working with culturally diverse populations

Preferred Qualifications

• Master's Degree in Counseling, Psychology, Social Work, or related field
• Experience in dual diagnosis or co-occurring disorder treatment
• Familiarity with Joint Commission standards and DHCS regulations

Schedule & Compensation

• Full-Time | Exempt Salary
• Competitive compensation DOE
• Benefits: Medical, Dental & Vision | 401(k) | Paid Time Off

Why Shine

The adults we serve are navigating some of the hardest chapters of their lives. They need a program that takes their complexity seriously — and a leader who builds a team capable of rising to that. If dual diagnosis work calls to you, we want to meet you.

Pay: $72,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a Valid Driver's License / Clean Driving Record?
• Can you describe your experience working in the behavioral health / Substance Use community?
• How does your experience relate to building relationships with patient referral sources?
• Please describe your experience evaluating Joint Commission standards of practice.

Education:

• Bachelor's (Required)

Work Location: In person

Salary : $72,000 - $80,000