What are the responsibilities and job description for the Junior API Coordinator - Program Management position at shift4?
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Junior API Coordinator - Program Management
Job Description:
We are looking for a highly organized and proactive entry-level Junior API Coordinator (Program Management segment) to support our Growth Solutions Product Team. This role is ideal for someone who is excited about APIs, project coordination, and driving cross-functional alignment. You will play a pivotal role in coordinating API lifecycle management, documenting integration requirements, and helping deliver solutions that drive business growth.
This role is onsite based at either of the following Shift4 locations: Center Valley, PA or Las Vegas, NV
Responsibilities:
- Assist in planning, tracking, and delivering API-driven initiatives within the growth product portfolio.
- Maintain and update project trackers, dashboards, and communication plans.
- Coordinate project schedules, deliverables, and task assignments across technical and business teams.
- Support backlog grooming, sprint planning, and stand-ups with product and engineering.
- Work with product and engineering teams to track API requests, changes, and versioning.
- Coordinate with stakeholders to gather integration requirements and ensure consistent documentation.
- Maintain internal knowledge bases for API endpoints, specs, change logs, and usage guidelines.
- Act as the liaison between product, engineering, support, sales, and external partners regarding API-related programs.
- Support internal and external communications about API rollouts, timelines, and deprecations.
- Monitor and escalate risks or blockers impacting delivery timelines.
- Prepare reports and presentations on program progress, adoption metrics, and partner feedback.
- Assist in evaluating API performance and partner implementation status.
Job Qualifications:
- 1–2 years of experience in program coordination, project management, product support, or technical operations.
- Self-motivated and independent work ethic, with the desire to train and assist others
- Strong attention to detail
- Work independently with minimal direction
- Excellent analytical, decision-making, and problem-solving skills
- Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines
- Excellent verbal and written communication skills
- Proficient in Google suite (Drive, Sheets, Docs)
- Proficient in project management tools (e.g., Jira, Confluence, Asana, or Trello).
- Ability to drive multiple projects simultaneously
- Ability to remain organized but flexible in a fast-paced environment
- Must maintain a high level of confidentiality and discretion at all times
- Flexibility in a dynamically changing environment, acknowledging urgency when necessary
Preferred Qualifications:
- Previous experience with Program Management, Business/Office Administration, or related fields.
- Any Certification is beneficial, but not required (Microsoft Office, Google Suites, etc)
- Experience in payment processing systems / POS
- Experience with customer-based interactions.
- Bachelor’s degree or equivalent experience in Business, Computer Science, Information Systems, or a related field.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.