Facilities Service Manager

Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought-after provider – not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth.

The Facilities Service Manager is responsible for overseeing the day-to-day facility maintenance needs of all centers.

Key Responsibilities:

• Oversee daily maintenance operations, repairs, and facility upkeep across all sites. Ensuring tickets are followed up in a timely manner.
• Manage preventive maintenance schedules and ensure compliance with safety and healthcare facility standards.
• Evaluate, select, and coordinate with vendors for facility services and maintenance projects. Hold vendors accountable for quality and timeliness of work.
• Review and approve vendor quotes, invoices, and maintenance costs in alignment with budgetary controls.
• Collaborate with clinical and administrative leadership to ensure facility issues are addressed promptly and effectively.
• Maintain documentation related to maintenance activities, service contracts, and compliance requirements.
• Review workflow of department and make appropriate changes to best meet the needs of our customers and eliminate unnecessary alarms/problem resolution by preemptively solving issue trends.
• Support capital improvement and renovation projects as needed.
• Lead team of Maintenance Technicians and Facilities Coordinators ensuring appropriate communication, scheduling, timecard approvals, and performance feedback.
• Assist with new system implementation and ongoing system support.

Qualifications:

• Bachelor’s degree in Facilities Management, Engineering, or related field (or equivalent experience).
• 5 years of experience managing facilities or maintenance operations, preferably in healthcare or outpatient settings.
• Strong project management and vendor negotiation skills.
• Working knowledge of safety, building codes, and healthcare facility standards.
• Excellent communication, problem-solving, and organizational skills.

Additional Job Description:

The salary range for this position is $68,000-$128,000 bonus incentive benefits. Individual pay is based on skills, experience, and other relevant factors.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.