What are the responsibilities and job description for the Pharmacy Technician Refill Calls position at Shields Health Solutions?
Patient Engagement Specialist (Pharmacy Technician)
About The Role
As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. Location: Onsite in Phoenix, AZ (office setting)
What You’ll Do
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About The Role
As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. Location: Onsite in Phoenix, AZ (office setting)
What You’ll Do
- Coordinate and process medication refills, including data entry and claim adjudication
- Place outbound refill calls and assist patients through the refill request
- Respond to and resolve inbound patient and provider inquiries
- Clarify prescription orders with pharmacists or clinical staff
- Maintain and update patient and prescription data in software systems
- Spot trends, recommend improvements, and support process‑improvement initiatives
- Partner with cross‑functional teams to deliver a seamless patient experience
- Maintain confidentiality and uphold high-quality service standards
- Medical, dental, and vision insurance starting day one
- 401(k) with match, 4 weeks PTO, 10 paid holidays
- Paid parental leave, short-term disability, and professional development
- Access to employee resource groups and wellness programs
- 3 years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
- National certification (CPhT or equivalent) required.
- Willingness to obtain LA or TX pharmacy technician licenses upon hire (costs covered).
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.