Patient Support Supervisor

Specialty Pharmacy | Team Leadership | Healthcare Operations

About the Role

Shields Health Solutions is seeking a motivated, results-driven leader to join our growing Patient Support Center. This role is ideal for someone who enjoys leading teams, improving performance, and delivering excellent patient care in a fast-paced specialty pharmacy environment.

You'll oversee daily operations, coach team members, and ensure high-quality patient support and service level performance.

Key Responsibilities

Leadership & Team Management

• Lead and manage a team of Patient Support Associates
• Provide coaching, performance management, and development
• Support hiring, onboarding, and training
• Motivate team members in both remote and onsite environments

Patient & Operational Excellence

• Ensure medication access through refills, prior authorizations, and financial assistance
• Manage support across hospitals/clinics to ensure timely patient care
• Maintain service level goals and quality standards
• Oversee pharmacy workflows (claims, deliveries, coordination of care)

Operations & Collaboration

• Conduct system audits and manage workflow efficiency
• Partner with hospital stakeholders through regular meetings
• Lead team meetings, track performance, and identify improvements
• Collaborate cross-functionally on projects and process enhancements

• ️ Administrative

• Manage PTO, timekeeping, and reporting
• Coordinate training and system access
• Maintain confidentiality of sensitive healthcare data

✅ Qualifications

Required

• Active Pharmacy Technician registration CPhT certification
• 3 years pharmacy technician experience (specialty preferred)
• Leadership experience

Education

• High School Diploma or GED required
• Bachelor's degree (preferred or in progress)

Skills

• Strong leadership, coaching, and communication skills
• Ability to influence and collaborate across teams
• Operational and project management expertise
• Proficiency in Microsoft Excel & Word
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 a plus)
• Highly organized, patient-focused, and detail-oriented

✈️ Travel

• Up to 20% travel for remote roles outside core locations

✨ Join Shields and lead a team that makes a real impact on patient care every day.

Ideal Keywords: Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Healthcare Operations, Team Leadership, CPhT

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.