What are the responsibilities and job description for the Technical Specialist position at Shields Business Solutions?
Job Summary
The Technical Specialist is responsible for providing guidance to all field personnel. The Tech Specialist will work closely with the Technical Trainer to identify best practices across all facets of the Service Department. Responsible for efficiently resolving problems beyond the technical expertise of all levels of Field Engineers (FEs).
Qualifications Required
- High School Diploma
- Ability to develop positive working relationships with individuals both inside and outside of the company
- Ability to communicate effectively with co-workers, customers, and vendors
- High degree of accuracy and attention to attention
- Ability to work independently and as part of a group
- Must have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demand
- Must be able to work a standard 40-hour work week and overtime as needed including occasional weekends
- Valid driver's license
Qualifications desired
- Minimum 5 years Electro-Mechanical experience
- Ability to perform electronics testing and measurements
- Must be able to repair electronic and mechanic sub-assemblies.
- Knowledge of multi meter and power supply
- Problem solving skills
- Documentation skills
Essential Duties and Functions
- Attend an advanced training class on one or more ATM models
- Complete manufacture training on specific ATM model
- Learns and becomes proficient in the diagnosis and repair of new and complex products
- Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues
- Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
- Complete installation of new ATMs
- Provide on-site training to branch personnel as needed
- Work with manufacture support teams when necessary
- Open case files with manufacture support, follow through and implement fixes based on findings
- Provide technical support to all FEs
- Utilize company provided equipment and tools to resolve equipment malfunctions
- Assist in setting technician protocols for new business or customers
- Demonstrate excellent technical and customer relation skills
- Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders
- Provide training to AFE, FE when required
- Other duties as required
Position Type
- Non-Exempt
- Full-Time
Physical Demands
- Ability to lift, push, pull and move at least 50lbs. Consistently stand, walk, kneel, and crouch for long periods of time.
- Includes both an indoor office environment and a warehouse environment. Periods of exposure to extreme temperatures are possible.
About the Company
Shields Business Solutions, Inc. is an NCR Certified Reseller of NCR ATM's. We provide service and repair to automated teller machines in and around NJ / PA areas. Our mechanical repair roots spanning five decades has instilled Shields with a heritage of extreme technical proficiency and quality customer service. Shields offers highly competitive wages and a generous benefits package including medical, dental, life insurance and a 401k plan. We are seeking responsible individuals who are ready for a challenging position with a growing company. Shields Business Solutions, Inc. is an Equal Opportunity Employer.
Key Words: ATM, NCR and Smartsafes